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Tech • Philippines

Last updated: 2 days ago

Tech Helpdesk Team Head

BDO LifeMakati City, National Capital Region, PH

To lead and manage the Customer Contact Center’s charge in ensuring that its technical, technological, and system security requirements are met/executed/delivered.Handles and manages the day-to-day... Show more

Tech Lead / Senior Software Engineer

AvaloqMakati City, National Capital Region, Philippines

This position is best suited to a senior engineer who enjoys taking ownership of technical solutions and helping other engineers grow.What sets this position apart is: .It's about refining how... Show more

Market Administrator (Trading Tech Support Analyst)

LiquidnetManila

The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidit... Show more

Field Tech Senior Manager

NTTTaguig City, PH-, Philippines

We are currently seeking a Field Tech Senior Manager to join our team in Taguig City, National Capital Region (PH-00), Philippines (PH).Strong verbal and written communication skills.Manages escala... Show more

Outsystems Solutions Architect/Tech Lead

Xcellink Pte LtdManila, Metro Manila, PH
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XOME delivers comprehensive technology and workforce ICT solutions that drive innovation, efficiency, and growth.Our services span software development, infrastructure support, operations managemen... Show more

Tech/Systems Support Analyst

IQVIA Solutions Operations Center Phils., Inc (PH03)Taguig City, Metro Manila, Philippines

Provides first level support on workstations or for applications.Processes and provides first level support for technical assistance and resources from internal and/or external customers.Communicat... Show more

Tech Ops Engineer (Overnight Support EST)

AlphaPointManila, Manila, PH
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About AlphaPoint: AlphaPoint is a financial technology company powering digital asset exchanges and brokerages worldwide.Through its secure, scalable, and customizable white label digital asset tra... Show more

Assistant Tech, Logistics

Raytheon TechnologiesPH-BTG-TANAUAN CITY-BQ ~ First Philippine Industrial Park ~ BLDG Q

Stores/Shipping/Receiving Technicians responsible for receiving, safe storage and issuance of all items from/to supplier or customers including conduct of physical count and monitoring of productio... Show more

Cloud Tech Deployment Engineer

Globe23F The Globe Tower

The Cloud Technical Deployment Engineer is responsible for designing, deploying, and managing complex cloud infrastructure solutions to meet business and technical requirements.This role involves l... Show more

Tech Lead - 7358

Cambridge University PressManila

We operate in a hybrid work environment, and we encourage applicants who are open to working in the office.Monday to Friday, PM to PM Manila time, overlaps with UK operating hours.We value transpar... Show more

Field Tech Associate

NTT DATA ServicesBonifacio Global City, Taguig, 00, PH

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.... Show more

Senior Team Manager - Tech (Streaming)

SutherlandMandaluyong City, Metro Manila, Philippines

Content Protection Operations (CPro) teams, ensuring the accurate, timely, and compliant processing of copyright infringement and legal claims.This role provides strategic and operational leadershi... Show more

Product Sppt Tech Advisor 1

IQVIATaguig City, Philippines

Perform scheduled maintenance/release duties for US production.Solicits, gathers, and validates information from different sources to identify accuracy of outlet reference record.Perform daily moni... Show more

Director Tech, Japan

adidasTokyo, Toky, JP

Purpose & Overall Relevance for the Organization.Responsible for establishing and overseeing the organization’s approach to information systems, digital services, and associated technology, ens... Show more

Tech & VFX Artist - Talent Pool (APAC)

SideManila, Metro Manila, PH
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Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.Founded in 2009 and drawing o... Show more

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Tech Helpdesk Team Head

Tech Helpdesk Team Head

BDO LifeMakati City, National Capital Region, PH
16 days ago
Job description

Job Summary:

To lead and manage the Customer Contact Center’s charge in ensuring that its technical, technological, and system security requirements are met/executed/delivered.

Duties & Responsibilities:

  • Handles and manages the day-to-day technical operations ensuring that the team's performance meet the agreed service levels and standards set by CCC and/or Bank.
  • Leads different technical activities as required by IT or CCC in coordination with CCC Tech Section Head, Technology & Support Unit Head, and/or CCC Management.
  • Manages the Tech Ops Officers handling BAU operations.
  • Coordinates regularly with CCC Technology Section Head and/or Technology & Support Unit Head on any technical-related activities and projects affecting CCC operations including updates.
  • Prepares necessary reports, presentations, and advisories notifying CCC Tech Section Head, CCC teams, and CCC Management of the risks and impact of any activities that might affect operations.
  • Review and analyze monthly the system availability and meet the desired percent availability.
  • Handles incident management effectively and recommends process improvements.
  • Monitor unit’s productivity levels and identify resource for allocation. • Monitor and review service requests and check all resolution done if within SLA.

Qualifications:

  • Graduate or with degree in Computer Science, Electronic Engineering, and/or technology related courses
  • With experience in technical support services for Contact Center in a managerial or supervisory position