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Tech • Philippines

Last updated: 1 day ago

Tech Helpdesk Team Head

BDO LifeMakati City, National Capital Region, PH

To lead and manage the Customer Contact Center’s charge in ensuring that its technical, technological, and system security requirements are met/executed/delivered.Handles and manages the day-to-day... Show more

Tech Lead / Senior Software Engineer

AvaloqMakati City, National Capital Region, Philippines

This position is best suited to a senior engineer who enjoys taking ownership of technical solutions and helping other engineers grow.What sets this position apart is: .It's about refining how... Show more

Outsystems Solutions Architect/Tech Lead

Xcellink Pte LtdManila, Metro Manila, PH
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XOME delivers comprehensive technology and workforce ICT solutions that drive innovation, efficiency, and growth.Our services span software development, infrastructure support, operations managemen... Show more

Country Manager / Markup Editor / Legal Tech

AvvokaManila, Metro Manila, Philippines
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We build legal drafting technology for moments that matter - when the stakes are high, the documents are complex, and speed can't come at the cost of control.Our platform helps legal teams move fas... Show more

Tech Ops Engineer (Overnight Support EST)

AlphaPointManila, Manila, PH
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About AlphaPoint: AlphaPoint is a financial technology company powering digital asset exchanges and brokerages worldwide.Through its secure, scalable, and customizable white label digital asset tra... Show more

Salesforce Tech Lead

RecruitNest ConsultingTaguig, Metro Manila, Philippines
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Position Type: Experienced - Lead/Manager.Employment Type: Full-Time, Permanent (Direct Hire).Work Setup & Location: Hybrid (1-2x onsite/week) - BGC, Taguig.Work Schedule: Weekdays; Mid Shift.I... Show more

Assistant Tech, Logistics

Raytheon TechnologiesPH-BTG-TANAUAN CITY-BQ ~ First Philippine Industrial Park ~ BLDG Q

Stores/Shipping/Receiving Technicians responsible for receiving, safe storage and issuance of all items from/to supplier or customers including conduct of physical count and monitoring of productio... Show more

Senior Tech Support Specialist

TravelportManila, NCR, Philippines

SENIOR TECHNICAL ANALYST | Point of Sale Application Support| Global Customer Operations & Support | Philippines/Romania.Travel obsessed? Big tech fan? Hey, you’re in good company.If you want to be... Show more

Tech Store Operations Lead

Our ClientsQuezon City, Metro Manila, Philippines
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We are looking for a Tech Store Operations Lead to manage day-to-day retail operations while leading a dynamic sales team.This role requires strong leadership skills and knowledge of technology pro... Show more

Tech Recruiter

HCM Nexus ConsultingMakati, Metro Manila, Philippines

We are looking for a skilled and resourceful.This role is responsible for managing full-cycle recruitmentfrom sourcing to onboardingfor roles in both.The ideal candidate brings strong sourcing stra... Show more

GHL Tech Assistant

Scala Staffing, LLCAngeles City, PAM, ph
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We are seeking a Technical Assistant to support a specialised AI-driven sales systems business.The role demands a strong grasp of artificial intelligence, automation tools, and sales infrastructure... Show more

Team Manager - Tech Sales - Shaw | Pooling

SutherlandMandaluyong City, Metro Manila, Philippines

Drive daily sales operations by setting clear goals, tracking team performance, and achieving outstanding results.Empower team members through training, mentoring, and skill development to help the... Show more

Specialist Recruiter – Finance, Tech, or Marketing

Bamboo WorksManila, Metro Manila, PH
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We’re Hiring Recruiters (Finance, Marketing/Sales, Tech) Join Our Fast-Growing Talent Team Location: Remote (PH-based) Type: Part-Time or Full-Time Experience Level: Mid to Senior Focus Areas... Show more

Field Tech Associate

NTT DATA ServicesBonifacio Global City, Taguig, 00, PH

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.... Show more

Remote Procurement Analyst for Tech Company

PearlCentral Luzon, PH
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Work From Anywhere in LATAM or the Philippines.US Timezone (Flexible) │ Overlap with US business hours.An AI-native procurement platform is automating how enterprises run sourcing events, and is lo... Show more

Tech/Systems Support Analyst

IQVIATaguig City, Philippines

Responding to written and telephone inquiries about products, services and policies.Liaising with other departments to resolve inquiries, and to obtain product and service updates.Raising customer ... Show more

Learning & Development Specialist (Telco | Tech)

HRTXPasig, Metro Manila, Philippines
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Learning and Development Specialist.The role works closely with business leaders and HR partners to identify development needs, create effective learning solutions, and foster a culture of continuo... Show more

Director Tech, Japan

adidasTokyo, Toky, JP

Purpose & Overall Relevance for the Organization.Responsible for establishing and overseeing the organization’s approach to information systems, digital services, and associated technology, ens... Show more

Tech & VFX Artist - Talent Pool (APAC)

SideManila, Metro Manila, PH
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Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.Founded in 2009 and drawing o... Show more

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Tech Helpdesk Team Head

Tech Helpdesk Team Head

BDO LifeMakati City, National Capital Region, PH
12 days ago
Job description

Job Summary:

To lead and manage the Customer Contact Center’s charge in ensuring that its technical, technological, and system security requirements are met/executed/delivered.

Duties & Responsibilities:

  • Handles and manages the day-to-day technical operations ensuring that the team's performance meet the agreed service levels and standards set by CCC and/or Bank.
  • Leads different technical activities as required by IT or CCC in coordination with CCC Tech Section Head, Technology & Support Unit Head, and/or CCC Management.
  • Manages the Tech Ops Officers handling BAU operations.
  • Coordinates regularly with CCC Technology Section Head and/or Technology & Support Unit Head on any technical-related activities and projects affecting CCC operations including updates.
  • Prepares necessary reports, presentations, and advisories notifying CCC Tech Section Head, CCC teams, and CCC Management of the risks and impact of any activities that might affect operations.
  • Review and analyze monthly the system availability and meet the desired percent availability.
  • Handles incident management effectively and recommends process improvements.
  • Monitor unit’s productivity levels and identify resource for allocation. • Monitor and review service requests and check all resolution done if within SLA.

Qualifications:

  • Graduate or with degree in Computer Science, Electronic Engineering, and/or technology related courses
  • With experience in technical support services for Contact Center in a managerial or supervisory position