Tech • Philippines
As AI Ops Technical Leader, you drive the intelligent transformation of operations support.This player-coach role combines hands-on technical delivery, team leadership, and AI architecture governan... Show more
XOME delivers comprehensive technology and workforce ICT solutions that drive innovation, efficiency, and growth.Our services span software development, infrastructure support, operations managemen... Show more
AI and voice automation solutions.In this role, you aren’t just managing a product; you are architecting how our customers interact with us.You will bridge the gap between complex AI capabilities (... Show more
Looking for candidates from the Philippines 🇵🇭.Senior Tech Support Specialist (Mandarin Speaking).Compensation range: US$1,500 - US$2,000/month.Our key markets and clients are located in the US, ... Show more
Primarily responsible for providing excellent service and assistance to all technical related inquiries, requests, problems, and concerns of all Contact Center teams, officers, and management.Provi... Show more
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect... Show more
We are looking for a skilled and resourceful.This role is responsible for managing full-cycle recruitmentfrom sourcing to onboardingfor roles in both.The ideal candidate brings strong sourcing stra... Show more
We are looking for a creative and detail-oriented Technical/Creative Designer with strong experience in Adobe Illustrator.The ideal candidate will be responsible for creating sketches, modifying de... Show more
The position is responsible for conducting general maintenance and repairs on facility equipment and property structures.They ensure that electrical, air-conditioning, and plumbing systems perform ... Show more
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.And we’re counting on your u... Show more
We’re Hiring Recruiters (Finance, Marketing/Sales, Tech) Join Our Fast-Growing Talent Team Location: Remote (PH-based) Type: Part-Time or Full-Time Experience Level: Mid to Senior Focus Areas... Show more
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect... Show more
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.... Show more
Perform scheduled maintenance/release duties for US production.Solicits, gathers, and validates information from different sources to identify accuracy of outlet reference record.Perform daily moni... Show more
Technical Support Representative.Log all incoming support requests into customized ServiceNow issue-tracking software.Unlock user accounts and reset passwords.Provide technical support for Microsof... Show more
Purpose & Overall Relevance for the Organization.Responsible for establishing and overseeing the organization’s approach to information systems, digital services, and associated technology, ens... Show more
This is a remote position.
As AI Ops Technical Leader, you drive the intelligent transformation of operations support. This player-coach role combines hands-on technical delivery, team leadership, and AI architecture governance to achieve operational excellence. You apply deep technical expertise and strategic leadership to design, build, and evolve AI and data solutions that improve incident management, major incident response, problem management, change enablement, service desk support, observability, and overall operational resilience.
Hands-on Data & AI Solutions for Operations Support
Lead and contribute to high-impact data and AI initiatives that improve operations support outcomes, including real-time incident enrichment, automated root‑cause analysis, predictive alerting, ticket clustering andauto-triage, change risk scoring, knowledge mining, and intelligent runbooks.
Design and deliver scalable AI-enabled features embedded into operations support platforms such as ServiceNow, Jira Service Management, monitoring/observability tools, and ITSM systems.
Ensure all solutions meet strict operational SLAs for reliability, low latency, auditability, explainability, and zero-downtime deployment.
Stay up to date with emerging AIOps tools, research, and trends, and apply them to enhance operations support.
AIOps Tools & Platform Leadership
Lead the architecture, development, and continuous improvementof internal AIOps platforms and reusable components supporting operationsteams.
Integrate AIOps tools with ITSM systems, observability platforms (Prometheus, Grafana, ELK, Dynatrace, Splunk), ticketing systems, and automation frameworks.
Apply best practices in MLOps/AI Ops tailored to production environments: model monitoring, drift detection, automated roll back, performance checks, and cost optimization at scale.
AI Technical Leadership for Operations Support Initiatives
Serve as the principal AI technical authority for operations support transformation programs across service operations, NOC, support desks, infrastructure operations, and reliability engineering.
Lead technical discussions, architecture reviews, proof of concepts, vendor evaluations, and solution selection involving AI for operations.
Identify, prioritize, and drive high‑value AI use cases focused on reducing MTTR/MTTD, automating L1 triage, predicting major incidents, generating post‑mortems, optimizing shift handovers, and enabling proactive operations.
Team & People Leadership
Build, mentor, and lead a high-performing squad of AIOps specialists focused on measurable operations support improvements.
Foster a culture of experimentation, production‑first thinking, and commitment to operational impact—reduced toil, faster resolution, and higher availability.
Provide technical coaching, conduct design/code reviews, and guide career development with emphasis on operations and support domain expertise.
Stakeholder & Cross-Functional Collaboration
Work closely with operations support leaders, incident managers, service owners, reliability engineers, ITSM teams, infrastructure groups, and other stakeholders to align AI solutions with operational needs.
Collaborate deeply with DS&AI Competency teams to ensurehigh-quality, scalable, and sustainable AI delivery.
Strong background in data engineering, AI/ML, or operations support technology, including technical leadership in operations, IT, or service environments
Proven track record delivering production AI/ML/data solutions that improve MTTR, MTTD, availability, and ticket deflection
Hands-on expertise with Python, Spark, Kafka, Airflow, cloud data platforms, PyTorch/TensorFlow, LLMs, and integrations with tools like ServiceNow, PagerDuty, Splunk, Datadog, Moogsoft, Big Panda, Databricks, and Azure/ADF.
Deep knowledge of AIOps practices including event correlation, anomaly detection, predictive analytics, automated actions, and GenAI for operations.
Experience designing, building, or enhancing AIOps and internal tooling platforms.
Familiarity with ITIL processes (incident, problem, change, service request, knowledge management).
Experience with GenAI/LLM applications for operations such as copilots, auto-remediation, knowledge search, and alert/incident summarization.
Proven ability to scale AIOps in large operations or NOC environments while balancing hands-on work with strategy.
Strong communication skills, able to translate complex AI concepts for operations teams and executives, focusing on action and automation to reduce operational toil.
