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Tech • Philippines

Last updated: 23 hours ago

Tech Helpdesk Team Head

BDO LifeMakati City, National Capital Region, PH

To lead and manage the Customer Contact Center’s charge in ensuring that its technical, technological, and system security requirements are met/executed/delivered.Handles and manages the day-to-day... Show more

Market Administrator (Trading Tech Support Analyst)

LiquidnetManila

The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidit... Show more

Tech Customer Support

Hack The BoxPhilippines

Welcome! Super excited you dropped by.Let's redefine cyber security expertise standards and connect business - community through highly engaging hacking experiences.Find out more insights about Hac... Show more

Outsystems Solutions Architect/Tech Lead

Xcellink Pte LtdManila, Metro Manila, PH
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XOME delivers comprehensive technology and workforce ICT solutions that drive innovation, efficiency, and growth.Our services span software development, infrastructure support, operations managemen... Show more

Senior Team Captain, Tech Support

BoldrTacloban City, Leyte, PH
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Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, uni... Show more

Tech Support roles

First FocusManila, Metro Manila, PH
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Maybe you've been thinking it's time for a change.You've been working support for a while.You've rescued users from Outlook.You've untangled Active Directory.You've explained, for the hundredth tim... Show more

AI Operations Tech Leader

Career Connect00, ph

As AI Ops Technical Leader, you drive the intelligent transformation of operations support.This player-coach role combines hands-on technical delivery, team leadership, and AI architecture governan... Show more

Tech Ops Engineer (Overnight Support EST)

AlphaPointManila, Manila, PH
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About AlphaPoint: AlphaPoint is a financial technology company powering digital asset exchanges and brokerages worldwide.Through its secure, scalable, and customizable white label digital asset tra... Show more

Tech Store Operations Lead

Our ClientsQuezon City, Metro Manila, Philippines
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We are looking for a Tech Store Operations Lead to manage day-to-day retail operations while leading a dynamic sales team.This role requires strong leadership skills and knowledge of technology pro... Show more

Purchasing Manager - Global Telco Tech

MatchaTalentMakati, Metro Manila, Philippines
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This role requires the candidate to work in .Our client is a global cloud communications and telecommunications technology company specializing in international SMS solutions, voice services, ... Show more

Sr Tech. CNC Programmer (T3)

Raytheon TechnologiesPH-BTG-TANAUAN CITY-BQ ~ First Philippine Industrial Park ~ BLDG Q

PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

.OnsiteAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspire... Show more

Radiation Protection Officer (RPO) - RT Tech

Bureau Veritas GroupMakati, Manila, PH

Across all our businesses and countries, each one of our people leaves their mark .Being part of the BV family, is more than just working, it’s being convinced that you.We are seeking an experience... Show more

Tech Expert

NCR CorporationCEBU CITY, PHL

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining.Combining a flexible, intelligent platform with end-to-end payments capabilities an... Show more

Remote Procurement Analyst for Tech Company

PearlCentral Luzon, PH
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Work From Anywhere in LATAM or the Philippines.US Timezone (Flexible) │ Overlap with US business hours.Pearl works with the top 1% of candidates from around the world and connects them with the bes... Show more

Director Tech, Japan

adidasTokyo, Toky, JP

Purpose & Overall Relevance for the Organization.Responsible for establishing and overseeing the organization’s approach to information systems, digital services, and associated technology, ens... Show more

Tech Lead | Retail Industry

HRTXMakati City, Metro Manila, Philippines
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Lead and mentor one or more software development teams while providing technical guidance and fostering a collaborative, high-performing environment.Design, develop, and implement scalable technolo... Show more

Tech & VFX Artist - Talent Pool (APAC)

SideManila, Metro Manila, PH
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Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.Founded in 2009 and drawing o... Show more

Senior Team Manager - Tech (Streaming) | Shaw

SutherlandMandaluyong City, Metro Manila, Philippines

Content Protection Operations (CPro) teams, ensuring the accurate, timely, and compliant processing of copyright infringement and legal claims.This role provides strategic and operational leadershi... Show more

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Tech Helpdesk Team Head

Tech Helpdesk Team Head

BDO LifeMakati City, National Capital Region, PH
29 days ago
Job description

Job Summary:

To lead and manage the Customer Contact Center’s charge in ensuring that its technical, technological, and system security requirements are met/executed/delivered.

Duties & Responsibilities:

  • Handles and manages the day-to-day technical operations ensuring that the team's performance meet the agreed service levels and standards set by CCC and/or Bank.
  • Leads different technical activities as required by IT or CCC in coordination with CCC Tech Section Head, Technology & Support Unit Head, and/or CCC Management.
  • Manages the Tech Ops Officers handling BAU operations.
  • Coordinates regularly with CCC Technology Section Head and/or Technology & Support Unit Head on any technical-related activities and projects affecting CCC operations including updates.
  • Prepares necessary reports, presentations, and advisories notifying CCC Tech Section Head, CCC teams, and CCC Management of the risks and impact of any activities that might affect operations.
  • Review and analyze monthly the system availability and meet the desired percent availability.
  • Handles incident management effectively and recommends process improvements.
  • Monitor unit’s productivity levels and identify resource for allocation. • Monitor and review service requests and check all resolution done if within SLA.

Qualifications:

  • Graduate or with degree in Computer Science, Electronic Engineering, and/or technology related courses
  • With experience in technical support services for Contact Center in a managerial or supervisory position