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Tech • Philippines

Last updated: 3 days ago

Tech Helpdesk Team Head

BDO LifeMakati City, National Capital Region, PH

To lead and manage the Customer Contact Center’s charge in ensuring that its technical, technological, and system security requirements are met/executed/delivered.Handles and manages the day-to-day... Show more

.NET CMS Tech Lead

MicroSourcingNational Capital Region, Philippines
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Discover your 100% YOU with MicroSourcing!.Work From Home | Day Shift.Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash... Show more

Training Specialist (Tech) - Tarlac | Dayshift

SutherlandTarlac City, Central Luzon, Philippines

Are you passionate about developing people, building capability, and driving performance through learning?.Training Specialist (Technical).In this role, you will be instrumental in shaping the lear... Show more

Outsystems Solutions Architect/Tech Lead

Xcellink Pte LtdManila, Metro Manila, PH
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XOME delivers comprehensive technology and workforce ICT solutions that drive innovation, efficiency, and growth.Our services span software development, infrastructure support, operations managemen... Show more

Senior Team Captain, Tech Support

BoldrTacloban City, Leyte, PH
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Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, uni... Show more

Unit Manager, Emerging Tech Enablement

Capital OneCity of Muntinglupa, Calabarzon

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Unit Manager, Emerging Tech Enablement.To supervise a team of professionals (handling consults, inbound, outbound, cas... Show more

Tech Ops Engineer (Overnight Support EST)

AlphaPointManila, Manila, PH
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About AlphaPoint: AlphaPoint is a financial technology company powering digital asset exchanges and brokerages worldwide.Through its secure, scalable, and customizable white label digital asset tra... Show more

Salesforce Tech Lead

RecruitNest ConsultingTaguig, Metro Manila, Philippines
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Position Type: Experienced - Lead/Manager.Employment Type: Full-Time, Permanent (Direct Hire).Work Setup & Location: Hybrid (1-2x onsite/week) - BGC, Taguig.Work Schedule: Weekdays; Mid Shift.I... Show more

Customer Support – Tech Support Analyst

DatexTaguig City, , Philippines, 1634

Datex is a SaaS company producing dynamic WMS solutions to keep business and life moving forward.For more than 45 years, we’ve helped 3PLs and warehouse operators manage complexity, compliance, and... Show more

Tech Support/ Client Service Specialist - 63661386148

SomewhereManila, Metro Manila, Philippines

Tech Support/ Client Service Specialist.Full-Time Independent Contractor.Aligned with the client's existing team and required timezone coverage.Our client is a UK-based technology company providing... Show more

Senior Field Technician I [Customer Support Tech]

The Nielsen CompanyPasig City, Philippines

The Nielsen Technical Specialist installs and maintains Nielsen panel homes, operating in a remote environment.Technical Specialists will build rapport with Nielsen families while coaching all fami... Show more

Purchasing Manager - Global Telco Tech

MatchaTalentMakati, Metro Manila, Philippines
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This role requires the candidate to work in .Our client is a global cloud communications and telecommunications technology company specializing in international SMS solutions, voice services, ... Show more

Radiation Protection Officer (RPO) - RT Tech

Bureau Veritas GroupMakati, Manila, PH

Across all our businesses and countries, each one of our people leaves their mark .Being part of the BV family, is more than just working, it’s being convinced that you.We are seeking an experience... Show more

Head of Delivery (Tech & AI)

Offshorly00, ph

Remote Job (Philippines-based preferred).Offshorly is a digital staff augmentation and delivery company with UK management and a Philippines-based team.We provide Developers, Designers, PMs, QA, an... Show more

Customer Service Representative (Tech) | Remote

OpsArmyManila, Metro Manila, Philippines
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Customer Service Representative (Tech).Remote | US Business Hours (EST–PST).Customer Service Representative (Tech).B2B SaaS product in the AI-native accounting and finance space.This role is ideal ... Show more

Director Tech, Japan

adidasTokyo, Toky, JP

Purpose & Overall Relevance for the Organization.Responsible for establishing and overseeing the organization’s approach to information systems, digital services, and associated technology, ens... Show more

Tech Lead | Retail Industry

HRTXMakati City, Metro Manila, Philippines
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Lead and mentor one or more software development teams while providing technical guidance and fostering a collaborative, high-performing environment.Design, develop, and implement scalable technolo... Show more

Tech & VFX Artist - Talent Pool (APAC)

SideManila, Metro Manila, PH
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Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.Founded in 2009 and drawing o... Show more

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Tech Helpdesk Team Head

Tech Helpdesk Team Head

BDO LifeMakati City, National Capital Region, PH
30+ days ago
Job description

Job Summary:

To lead and manage the Customer Contact Center’s charge in ensuring that its technical, technological, and system security requirements are met/executed/delivered.

Duties & Responsibilities:

  • Handles and manages the day-to-day technical operations ensuring that the team's performance meet the agreed service levels and standards set by CCC and/or Bank.
  • Leads different technical activities as required by IT or CCC in coordination with CCC Tech Section Head, Technology & Support Unit Head, and/or CCC Management.
  • Manages the Tech Ops Officers handling BAU operations.
  • Coordinates regularly with CCC Technology Section Head and/or Technology & Support Unit Head on any technical-related activities and projects affecting CCC operations including updates.
  • Prepares necessary reports, presentations, and advisories notifying CCC Tech Section Head, CCC teams, and CCC Management of the risks and impact of any activities that might affect operations.
  • Review and analyze monthly the system availability and meet the desired percent availability.
  • Handles incident management effectively and recommends process improvements.
  • Monitor unit’s productivity levels and identify resource for allocation. • Monitor and review service requests and check all resolution done if within SLA.

Qualifications:

  • Graduate or with degree in Computer Science, Electronic Engineering, and/or technology related courses
  • With experience in technical support services for Contact Center in a managerial or supervisory position