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Jobs in Philippines

Last updated: 6 days ago
Brand Operating Manager

Brand Operating Manager

Staff4MePH
Quick Apply
We are seeking a proactive and detail-oriented.This role involves managing SLAs, coordinating with Brand Managers (BMs) and Brand Coordinators (BCs), maintaining performance metrics, and ensuring c...Show moreLast updated: 15 days ago
Operations Support Specialist

Operations Support Specialist

CloudHirePH
Full-time
Quick Apply
We are seeking a full-time Inbound Support & Reconciliation Specialist to work alongside our US-based.This role will support our eCommerce websites and other warehouse.Creating digital pack...Show moreLast updated: 30+ days ago
Talent Pool : Digital Marketing | Ecommerce

Talent Pool : Digital Marketing | Ecommerce

Virtual Staff 365PH
Quick Apply
Calling all Digital Marketers and E-commerce Support professionals! We invite you to be part of our innovative team and play a pivotal role for our Australian based clients.Are you seeking home-bas...Show moreLast updated: 30+ days ago
Lead Developer (Part-Time)

Lead Developer (Part-Time)

CrewBloomPH
Part-time
Quick Apply
As the Lead Developer, you will play a critical role in leading the development team, overseeing the architecture, and ensuring the successful migration from Node. You will also guide the front-end ...Show moreLast updated: 30+ days ago
Project Manager (AU Furniture Manufacturing, WFH)

Project Manager (AU Furniture Manufacturing, WFH)

ConnectOSPH
Full-time
Quick Apply
Salary : P40,000 to P60,000 (Monthly Package).Schedule : Monday – Friday (08 : 00 AM - 05 : 00 PM AEST).Experience in project management in either Furniture, Construction, Interior design or Architecture...Show moreLast updated: 30+ days ago
Senior Advisor - Security Training

Senior Advisor - Security Training

World VisionPhilippines
Full-time
With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangero...Show moreLast updated: 30+ days ago
Senior Designer - Work-from-home- #34086

Senior Designer - Work-from-home- #34086

Manila RecruitmentPH
Full-time
Quick Apply
This is an exciting opportunity for an experienced.Canadian construction company, recognized as one of the largest privately held developers of land-leased modular home communities.And be part of a...Show moreLast updated: 29 days ago
Account Executive – Philippines (Makati-based)

Account Executive – Philippines (Makati-based)

AgodaPhilippines
You take care of a large portfolio of emerging supply partners and assist in partnership related functions at scale.Contact high growth supply partners to highlight revenue growth opportunities and...Show moreLast updated: 30+ days ago
Accounts Payable Specialist

Accounts Payable Specialist

HireframePH
Full-time
Quick Apply
We're seeking an Accounts Payable Specialist to handle financial transaction processing for our organization.Your duties include daily bookkeeping and record keeping, Inventory and non-inventory ma...Show moreLast updated: 30+ days ago
Technical Marketing Manager

Technical Marketing Manager

NCH AsiaPhilippines
Job Title – Technical Marketing Manager.Chem-Aqua is a unique combination of knowledge, experience and stability.We specialize in providing custom designed water treatment programs for boiler, cool...Show moreLast updated: 30+ days ago
Manager, Financial Planning & Analysis

Manager, Financial Planning & Analysis

GrabPhilippines
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs : Heart, Hunger, Honour and Humility.These pr...Show moreLast updated: 30+ days ago
Spanish Rater - United States

Spanish Rater - United States

ProZ.comPhilippines
Job posted at : Jan , 5 : GMT (GMT : Jan , 5 : ) Job approved and potential candidates notified at : Jan , 5 : GMT.Translation / editing / proofing job. Translation, Checking / editing, Interpreting, Consecut...Show moreLast updated: 24 days ago
Associate, Regional Product Operations ( Digital Credit) -Philippines

Associate, Regional Product Operations ( Digital Credit) -Philippines

LazadaPhilippines
Department : Commercial Location : Philippines.Lazada's Digital Credit team is driving the growth of Lazada’s digital credit business, including Buy Now Pay Later (BNPL) and other products.As part of...Show moreLast updated: 30+ days ago
QA Engineer, Levels I - II

QA Engineer, Levels I - II

HawodTech Solutions Inc.Philippines
We're looking for passionate QA Testers that love finding bugs, flaws, and discovering incomplete edge cases.As an international financial technology company building solutions in Australia and N.A...Show moreLast updated: 30+ days ago
Area Manager (Visayas)

Area Manager (Visayas)

Monroe Consulting GroupPhilippines
Executive search firm, Monroe Consulting Group Philippines is recruiting on behalf of one of the exclusive distributors of concessionaire wines and liquors. Our respected client is looking for an Ar...Show moreLast updated: 30+ days ago
會計

會計

080job亞洲菲律賓
NTD~36000)轉正後逐月+$500(NTD~2000)到$10000(NTD~45000)封頂.NTD~45000)到$12000元(NTD~54000)封頂.NTD~900),通訊費補助500p / 月(NTD~300),兩節禮金生日禮金1500p. Phillipine, Manila, Olongapo city (Subic bay) 地圖可上班日:隨時 管理責任:無需管理上班...Show moreLast updated: 30+ days ago
Motion Graphic Designer and Video Editor (Clash of Clans Content)

Motion Graphic Designer and Video Editor (Clash of Clans Content)

SomewherePhilippines, Philippines, Philippines
Motion Graphic Designer and Video Editor (Clash of Clans Content).We are seeking a talented video editor to join our team and create high-quality, engaging content for Clash of Clans enthusiasts.Th...Show moreLast updated: 30+ days ago
Bookkeeper (Quickbooks Online)

Bookkeeper (Quickbooks Online)

Remote VAPH
Quick Apply
The ideal candidate is highly organized, detail-oriented, and proficient in bookkeeping best practices.Record and post journal entries accurately and timely. Investigate and resolve issues...Show moreLast updated: 6 days ago
Asst. Outlet Manager (Lobby Lounge)

Asst. Outlet Manager (Lobby Lounge)

Shangri-LaPhilippines
Has a passion for Food & Beverage.Enjoys interacting with people.Communicates and writes with fluency in English (and local language). Must have experience working in either a luxury restaurant or a...Show moreLast updated: 30+ days ago
Studio Manager / Account Manager

Studio Manager / Account Manager

WTWPhilippines
We’re looking for a team leader; an experienced.Creative Services Studio Manager.This critical role will require your proven expertise leading creative services teams for large organizations.You wi...Show moreLast updated: 30+ days ago
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Brand Operating Manager

Brand Operating Manager

Staff4MePH
15 days ago
Job type
  • Quick Apply
Job description

Job Overview :

We are seeking a proactive and detail-oriented Brand Operations Manager to oversee and ensure the efficiency of brand-related workflows, ticket resolutions, and client communications. This role involves managing SLAs, coordinating with Brand Managers (BMs) and Brand Coordinators (BCs), maintaining performance metrics, and ensuring compliance with brand standards.

Key Responsibilities :

Ticket and SLA Management :

  • Accountable for meeting ticket and email SLA metrics, monitored via the Resolution Time Severity and Response Time reports in CAS and the Performance Dashboard.
  • Collaborate with BMs / BCs to ensure urgent cases are promptly addressed and updated.
  • Ensure severity cases are handled within their designated resolution timelines.
  • Escalate cases requiring urgent attention, including "hot cases" with pending items, to Leadership GC.
  • Ensure timely follow-ups and email notifications are sent until ticket closure, working closely with BMs / BCs to maintain updates across email threads and ticket systems.

Reporting and Metrics :

  • Prepare and submit the Hilton Incident Monthly Report and Brand Schedule .
  • Monitor and generate weekly Brand Team performance reports for Shelley, SNA Operations Team, and Francis.
  • Accountable for ensuring BMs / BCs monitor and update key metrics, including SLA adherence, MTTR, Resolution Rate, Case Count, and Response Time.
  • Team Coordination and Meetings :

  • Attend the Daily Brand Manager Stand-Up meeting to :
  • Discuss SLA breaches and action plans.
  • Report outages and hot cases.
  • Raise cases needing HQ assistance.
  • Participate in internal weekly Brand Team meetings to review metrics, provide reminders, and assess progress.
  • Attend Brand-specific meetings as needed.
  • Client and Team Communication :

  • Monitor and respond to GCs in Teams, ensuring timely responses to queries from clients and the Brand Team.
  • Log in to MS Teams to provide case updates and communicate progress on client inquiries.
  • Provide coaching to Brand Team members as needed and escalate disciplinary actions to the supervisor if necessary.
  • Process and Tracker Management :

  • Ensure BMs / BCs update the Brand Daily Productivity Tracker consistently.
  • Oversee and maintain updates to key trackers :
  • Conference Tracker
  • Dispatch Tracker (Daily Work Order Report)
  • RMA Tracker
  • Ensure proper monitoring of Brand Metrics and timely resolution of Severity cases using the Productivity Report.
  • Other Responsibilities :

  • Respond to emails in CAS as needed.
  • Ensure compliance with all brand standards and guidelines.
  • Qualifications and Skills :

  • Strong organizational and project management skills with the ability to manage multiple priorities and meet deadlines.
  • Experience in SLA management, ticketing systems, and metrics reporting.
  • Excellent communication skills, both written and verbal, with a strong focus on collaboration.
  • Tech-savvy, with proficiency in CAS, Microsoft Teams, and productivity tools such as Excel and SharePoint.
  • Ability to lead and coach a team, with a focus on continuous improvement and accountability.
  • Analytical mindset to interpret metrics and identify areas for improvement.