Real Time Analyst average salary in Philippines, 2024

Excellent skills in scheduling and real-time time management a must. Staff the appropriate number of agents at the proper time based on recent/historical capacity. Adjust the schedules accordingly based on the actual scenarios and provide overtime. Ensures adherence to schedules and raises alerts in...

Advanced proficiency in Excel•Ability to work on flexible schedules aimed at supporting a 24x7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week....

Workforce Analyst or its equivalent. Excellent Oral and Written communication skills and must demonstrate professionalism and integrity at all times. ...

Create your success story with us!We are looking for an awesome and talented Workforce Management professionals for our growing #happy@work WFM team!• Workforce Manager• Workforce Assistant Manager• Workforce Scheduler• Workforce Real Time AnalystWFM Real Time Analyst/SchedulerAs A Real time Analyst...

Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to the CWFM Assistant Manager.Create staffing plans to manage headcount based on the locked & rolling forecastGeneral SkillsAbility to prioritize workload, meet deadlines and perform multiple tasks with attention...

Use trends and reports to forecast requirements on a timely mannerResponsible to call out members not adhering to time scheduleSend out alert to operations regarding adherence performance and productivity on a daily, weekly and monthly basisMonitor, report and consolidate for documentation of any sy...

As a Real-Time Analyst, you will be a vital part of our operations, ensuring the seamless and efficient delivery of healthcare support services. Generate real-time and daily reports to track key performance indicators, including call volume, average handle time, and service level attainment. Minimum...

You will have the foresight in preparing for voice and non-voice volume seat occupancy, average handle time, and other factors that measure productivity and campaign performance. So, it’s time to imagine what it’s like being a Workforce Planner. ...

Manage the scheduling process of the program.Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to the CWFM Assistant Manager.Manage employee information changes inside Verint WFO system.Communicate effectively with internal and external customers.Responsible for...

BenefitsWe offer competitive pay and benefit packages along with many other perks:, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness...

Role & Responsibilities:Manage the scheduling process of the program.Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to the CWFM Assistant Manager.Create staffing plans to manage headcount based on the locked & rolling forecastGeneral SkillsAbility to prioriti...

The Real Time Analyst is a Workforce Management role that reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst. Monitor agent activity in real time using Aspect Real Time Adherence and Aspect Director. Report to the Operations teams agents th...

Job Description:Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. Responsibilities: Support monitoring of service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant levelEnsure real-time...

Manage the scheduling process of the program.Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to the CWFM Assistant Manager.Manage employee information changes inside Verint WFO system.Communicate effectively with internal and external customers.Responsible for...

Monitor queue level performance and variance to forecast in real time. Update schedules with real time attendance and exceptions. Approve/recommend alternatives for real time schedule exception requests. The position will report to the WFM Real Time Supervisor. ...

Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to the CWFM Assistant Manager.Create staffing plans to manage headcount based on the locked & rolling forecastGeneral SkillsAbility to prioritize workload, meet deadlines and perform multiple tasks with attention...

Excellent skills in scheduling and real-time time management a must. Staff the appropriate number of agents at the proper time based on recent/historical capacity. Adjust the schedules accordingly based on the actual scenarios and provide overtime. Ensures adherence to schedules and raises alerts in...

The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. Manage multiple call queues in real time. ...

Nezda is hiring for Senior Workforce Management-Real Time Analyst. With at least 2 years experience in workforce management, scheduling, and real-time analyst in BPO setup. ...

Responsible for monitoring multi-site real time adherence, logging adherence issues, monitors absent line, coding real time schedule changes in Verint and reports system outage/ down time. In this role, you are expected for multi-site real-time monitoring, queue management, tracking of schedule adhe...

The Real Time Analyst is a Workforce Management role that reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst. Monitor agent activity in real time using Aspect Real Time Adherence and Aspect Director. Report to the Operations teams agents th...

Qualifications: At least 6 months experience as Realtime AnalystPreferably with background in Local AccountStrong attention to detail and accuracy. Key Responsibilities: Monitor agent status and inbound operations in real-time. Facilitate real-time discussions with stakeholders to address operationa...

Workforce ManagerWorkforce Assistant ManagerWorkforce SchedulerWorkforce Real Time Analyst. WFM Real Time Analyst/Scheduler. As A Real time Analyst you will manage and ensure that the service level agreements for various programs are met. Real Time Queue and Service Level Management. ...

Responsible for monitoring multi-site real time adherence, logging adherence issues, monitors absent line, coding real time schedule changes in Verint and reports system outage/ down time. Handles schedule adjustments, process/approve agent VL applications, swap requests, overtime requests (based on...

To possess knowledge or relevant experience in RTM (Real Time Monitoring) of call centre activity. ...