Real Time Analyst average salary in Philippines, 2025

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Job Title: Workforce Real-Time Analyst (RTA)Job Summary:The Workforce Real-Time Analyst (RTA) is responsible for monitoring, managing, and optimizing real-time workforce performance in a BPO environment. ...

Assist Operations to help provide greater focus on real-time/intraday agent productivity, performance exceptions and schedule adherenceEnsure in collaboration with WFM/Schedulers, accurate and timely agent schedules. Support Operations to help better manage intraday business performance to meet or e...

COMPANY PROFILE: A trusted company the provides IT consulting on application designsPosition: Real Time AnalystCompany Industry: IT ConsultingWork Location: AntipoloWork Schedule: Night ShiftSalary: Php 30,000 (Package)Work Set Up: OnsiteBENEFITS:•Government Mandated Benefits•Insurance•13th month pa...

Would constantly monitor, track, document, and communicate real-time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS. Would be responsible for Real-time queue monitoring (RTQM). Now, we need your full concentration because it's time to imagine what it's like being...

Set a timeline or training calendar cycle, which promotes increased operational efficiency. ...

The Workforce Real-Time Analyst (RTA) is responsible for monitoring, managing, and optimizing real-time workforce performance in a BPO environment. Position: WFM - Real Time Analyst. WFM - Real Time Analyst: 1 year (Required). ...

So come on, now we need your full concentration because it’s time to imagine what it’s like being a Real Time Analyst. As a Real Time Analyst, you will be monitoring queue level performance and in reporting to Operations and WFM leadership any significant variations from volume forecast, AHT assumpt...

Create and distribute end-of-day and real-time reports on key performance indicators (KPIs), such average handling time, service level, and call abandonment rates. At least 1-2 years of experience in real-time analysis, workforce management, or a related role within a BPO setting. Knowledge on real-...

Excellent skills in scheduling and real-time time management a must. Staff the appropriate number of agents at the proper time based on recent/historical capacity. Adjust the schedules accordingly based on the actual scenarios and provide overtime. Ensures adherence to schedules and raises alerts in...

Responsible for monitoring multi-site real time adherence, logging adherence issues, monitors absent line, coding real time schedule changes in Verint and reports system outage/ down time. In this role, you are expected for multi-site real-time monitoring, queue management, tracking of schedule adhe...

The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. Manage multiple call queues in real time. ...

Atleast 2 years in college/College Graduate.Minimum of 2 to 3 years of experience in MIS Reporting.Excellent in MS Excel & number crunching.Good knowledge of MIS reporting standards.Good interpersonal skillsExcellent oral and written communication and listening skills....

Manage the call volume, real time monitoring of intraday, and program break schedules. Use trends and reports to forecast requirements on a timely manner. Responsible to call out members not adhering to time schedule. Monitor, report and consolidate for documentation of any system downtime. ...

Nezda is hiring for Senior Workforce Management-Real Time Analyst. With at least 2 years experience in workforce management, scheduling, and real-time analyst in BPO setup. ...

Would constantly monitor, track, document, and communicate real-time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS. Would be responsible for Real-time queue monitoring (RTQM). Now, we need your full concentration because it’s time to imagine what it’s like being...

The Real Time Analyst is a Workforce Management role that reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst. Monitor agent activity in real time using Aspect Real Time Adherence and Aspect Director. Report to the Operations teams agents th...

Prepare VTO/OT guidance and real-time performance trending to ensure that the business is able to maximize its financial capability and achieve business targets. Run real-time Reports helpful in managing intraday service metrics. ...

Workforce Analyst or its equivalent. Excellent Oral and Written communication skills and must demonstrate professionalism and integrity at all times. ...

You will have the foresight in preparing for voice and non-voice volume seat occupancy, average handle time, and other factors that measure productivity and campaign performance. So, it’s time to imagine what it’s like being a Workforce Planner. ...

Job Overview We’re hiring a Real-Time Workforce Analyst to support one of our U. Location : Remote (Applicants must reside in the Philippines) Work Setup : Full-Time | Monday to Friday, 8:00 AM – 5:00 PM Pacific Time (Includes a 1-hour unpaid lunch break. Key Responsibilities: Real-Time ...

Nityo Infotech Services Philippines is looking for: .Location: Vertis North, Quezon City.Schedule: Shifting (Mid-Night Shift).Experience working in a BPO industry is a must.Solid experience in doing queue monitoring and monitoring attendance adherence.Experience in doing forecasting and planning is ...

The Real Time Analyst is responsible for monitoring all queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. The Real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems. Th...

This role is responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. ...

Job Description: Responsibilities: Support monitoring of service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level Ensures real-time call outs on performance and staffing level are made to floor supervisors for appropriate a...