Level 2 Service Desk Support Specialist

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

Primary Purpose of Role

The Service Desk Support Specialist is responsible for :

• Provide Level 1 & 2 IT store support to stores including NewStore POS and all associated systems
• Work with the infrastructure team to provide level 1 & 2 desktop support to the Satellite Office, MHUB and the warehouse
• Provide general operational support to stores and the business
• Assist in working on small projects
• Testing and deploying software and hardware updates

Key Competencies , Skills Qualifications & Experience

Competencies & Skills

Education / Qualifications / Memberships

Preferred Experience

Experience working in a call centre or desktop support role Experience with the following technologies :

Key Result Area and Key Responsibilities

A. IT Store Support

B. Satellite Office, MHUB & Treadshed IT support

C. Project tasks

Assist with project tasks including :

D. Training / Documentation