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Level Support - TM (Taguig) | Onsite

TASQ Staffing SolutionsTaguig, Metro Manila, Philippines

30+ days ago

Job description

Work setup : Onsite | Day shift 8am to 5pm or 9am to 6pm

Start Date : ASAP | BGC, Taguig

Job Responsibilities :

Handle support issues from Nessus customers via web to case, voice and chat channels.
Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge base.
Utilize Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes.
Analyze and advance complex technical issues to support team.
Ensure customer feedback is properly channeled into Product Management and Research & Development
Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with the support team to get the content added so it can be re-used.
Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations

Requirements :

A Bachelors degree or Associate Degree preferred but not required.

Minimum of 2 years experience in supporting a tech program.

Experience in managing a team of 10 to 12 TSRs.

Working knowledge of networking, Linux / Unix, macOS, Windows administration, patch deployment and system configuration, security and active directory.

Demonstrated leadership / people manager skills; the ability to take the lead in making improvements and resolving issues.

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Level Support Onsite • Taguig, Metro Manila, Philippines