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Account Coordinator

IBEXMandaluyong, PH

30+ days ago

Job description

Overview

We are in search of an Account Coordinator to join our dynamic team of specialists. The ideal candidate will be a proactive and detail-oriented individual with outstanding communication skills and a strong dedication to customer service. This role presents an exciting opportunity to embark on a career with a reputable and expanding company.

Responsibilities

Job Description :

Respond promptly to incoming calls and emails from clients to generate quotes, process orders, and coordinate dispatches nationwide.
Research and identify the specific equipment or specialists required for each request and coordinate operations accordingly.
Provide courteous and informative customer support, showcasing a comprehensive understanding of our services and capabilities.
Collaborate with team members to address and resolve any significant client issues, such as delays or delivery difficulties.
Follow up with clients to ensure satisfaction, monitor job progress, and promptly address any concerns.
Participate in limited on-call service rotations with compensation.
Availability to work on-call rotations as required.

Qualifications

Qualities :

Customer-oriented with a service-first mindset.

Tech-savvy and adaptable to new software and systems.

Outgoing and personable, with strong interpersonal skills.

Motivated and proactive, demonstrating a strong work ethic.

Team-oriented with the ability to collaborate effectively.

Excellent communicator, both verbally and in writing.

Required Qualifications :

High school diploma or equivalent experience.

Min. 1 to 3 years of experience in retail, customer service, or call center environments.

Proficiency in English; ability to communicate in French is preferred.

If you have experience in retail, facilities management, or construction, it would be considered advantageous for this role.