Associate, AML Compliance - Japanese Bilingual

Associate, AML Compliance | Japanese Bilingual – Quezon City, Philippines

Are you ready to join an advanced team with a global company that is passionate about preventing money laundering, fraud, and other illegal financial transactions? Are you ready to unleash your potential in a global business that is committed to making financial services accessible to people everywhere? Then it’s time to join Western Union as an Associate, AML Compliance - Japanese Bilingual.

Western Union powers your pursuit.

KYC (Know Your Customer) is responsible for identifying how Western Union services are being used by our frequent customers. As part of the team, you will perform investigation on customer’s transactional history, interview customers over the phone / e-mail or other off-line applications and make a decision whether Western Union services can be used further.

Responsibilities :

• Perform transactional history analysis, due diligence, and AML Compliance interviews in order to identify potential consumer fraud or questionable activity in an effort to protect customers and the company.
• Effectively perform inbound and outbound phone interviews (80% of the working time) and offline tasks (20%).
• Ensure excellent customer service.
• Deliver high quality and productivity results that meet the identified targets.
• Learn continuously to enhance AML Compliance product and process knowledge.

Requirements :

will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include :

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month.