Talent.com
RTA / WFM (Clark) | Onsite

RTA / WFM (Clark) | Onsite

TASQ Staffing SolutionsAngeles, Pampanga, Philippines
30+ days ago
Job type
  • Quick Apply
Job description

Qualifications :

  • Bachelor's degree graduate, any field.
  • 3 years of RTA / WFM experience, preferably in BPO / Shared Services.
  • Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
  • Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
  • Has strong knowledge with MS Office Tools (Excel in particular)
  • Strong initiative and follow-through; Strong organizational skills; Detail-oriented.
  • Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision-making skills; Client-focused.
  • Effective listening, empathy, build rapport, excellent verbal and written communications.
  • Highest standards of ethics and integrity.
  • Amenable to work in shifting schedules.
  • Amenable to work ONSITE ( Clark Pampanga).
  • Able to start ASAP

Responsibilities :

  • Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions.
  • Provides resource planning oversight to one or more divisional business units; Engages as a trusted advisor, anticipating issues and opportunities.
  • Builds effective working relationships with business partners; Proactively communicating trends or concerns and makes data-supported recommendations.
  • Works with business partners to identify upcoming initiatives and / or changes to the business model that would impact volumes or staffing; Determines how changes to the drivers of business activities will ultimately affect staffing needs.
  • Generates volume forecasts for clients inbound contact center and / or processing departments; Maintains and updates forecasting models using both standard and advanced statistical techniques.
  • Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; Creates awareness within the business as needed and makes recommendations for any necessary action.
  • Benefits :

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 15% Night Differential
  • 24 Leaves Annually
  • Create a job alert for this search

    Onsite • Angeles, Pampanga, Philippines

    Related jobs
    RTA / WFM Specialist - Clark, Pampanga

    RTA / WFM Specialist - Clark, Pampanga

    TASQ Staffing SolutionsAngeles, Pampanga, Philippines
    About the job RTA / WFM (Clark) | Onsite.Bachelor's degree graduate, any field.RTA / WFM experience, preferably in BPO / Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting...Show moreLast updated: 30+ days ago
    Clearance & Settlement Testing Director

    Clearance & Settlement Testing Director

    5 Star RecruitmentManila, Metro Manila, Philippines
    Quick Apply
    Your Primary Responsibilities : .Directs and ensures smooth workflow within the team by staying informed with key elements of the organization and communicating key messages in a timely manner.Overse...Show moreLast updated: 30+ days ago
    RTA specialist - Taguig

    RTA specialist - Taguig

    TASQ Staffing SolutionsTaguig, Metro Manila, Philippines
    TASQ needs a senior RTA specialist in Taguig.HMO for Employee and 2 Dependents (On Day 1).Outstanding career development opportunities. Bachelor's degree graduate, any field.RTA / WFM experience, pref...Show moreLast updated: 30+ days ago
    BPO RTA / WFM (BGC, Taguig) - Onsite

    BPO RTA / WFM (BGC, Taguig) - Onsite

    TASQ Staffing SolutionsTaguig, Metro Manila, Philippines
    About the job RTA / WFM (BGC Taguig) | Onsite.HMO for Employee and 2 Dependents (On Day 1).Outstanding career development opportunities. Bachelor's degree graduate, any field.RTA / WFM experience, prefe...Show moreLast updated: 30+ days ago
    • Promoted
    Tax Manager - Tax Director

    Tax Manager - Tax Director

    Regal Executive SearchSan Jose, Tarlac, Philippines
    Tax Manager / Tax Director Public Accounting.Seeking an experienced Tax Manager / Director to join our team.We desire someone who is looking for a long-term career move to a firm that espouses family v...Show moreLast updated: 30+ days ago
    Clearance & Settlement Testing Director (EMEA Shift) Manila

    Clearance & Settlement Testing Director (EMEA Shift) Manila

    ESRhealthcareManila, Philippines
    Clearance & Settlement Testing Director (EMEA Shift).If you post this job on a job board, please do not use company name or salary. Experience level : Director Experience required : 15 Years Education...Show moreLast updated: 30+ days ago
    AVP for Total Rewards (Retail I E-commerce)

    AVP for Total Rewards (Retail I E-commerce)

    HRTXPasay City, Metro Manila, Philippines
    Quick Apply
    Monday to Friday | Day shift schedule.Design and oversee the companys compensation structure, including salary frameworks, incentive plans, and annual merit cycles. Conduct market benchmarking and c...Show moreLast updated: 19 days ago
    Workstation Deployment Engineer

    Workstation Deployment Engineer

    ThriveClark, Pampanga, PH
    Quick Apply
    About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services.Our corporate c...Show moreLast updated: 30+ days ago
    RTA / WFM (BGC Taguig) | Onsite

    RTA / WFM (BGC Taguig) | Onsite

    TASQ Staffing SolutionsTaguig, Metro Manila, Philippines
    Bachelor's degree graduate, any field.RTA / WFM experience, preferably in BPO / Shared Services.Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting .Knowledge with usi...Show moreLast updated: 30+ days ago
    AVP for Engineering - #34518

    AVP for Engineering - #34518

    Manila RecruitmentQuezon City, Metro Manila, PH
    Quick Apply
    Step into a senior leadership role where you’ll shape the future of iconic projects.As AVP for Engineering, you’ll lead teams, win bids, and deliver landmark developments that define skylines.Our c...Show moreLast updated: 30+ days ago
    PM Sort OSA-Associate

    PM Sort OSA-Associate

    FedExANGELES CITY, Central Luzon, PH
    Air Network Support, Operations Support, Operational Support, Dispatch, Admin & Support, Customer Service, Service Assurance, Manifesting, Customer Services / Support Group, Dangerous Goods, Cross-B...Show moreLast updated: 30+ days ago
    Healthcare VA (RVA)

    Healthcare VA (RVA)

    Remote VAMetro Manila, PH
    Quick Apply
    Scheduling & Care Coordination Specialist.We are seeking a highly organized and detail-oriented.Scheduling & Care Coordination Specialist. The ideal candidate is proactive, professional, and...Show moreLast updated: 30+ days ago
    WFM (Workforce Management Associate Level) - Clark, Pampanga

    WFM (Workforce Management Associate Level) - Clark, Pampanga

    TASQ Staffing SolutionsAngeles, Pampanga, Philippines
    Quick Apply
    About the job RTA / WFM (Clark) | Onsite.Bachelor's degree graduate, any field.RTA / WFM experience, preferably in BPO / Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting...Show moreLast updated: 1 day ago
    Clearance Agent

    Clearance Agent

    FedExANGELES CITY, Central Luzon, PH
    Export Controls; Customer Services; Clearance Regulatory; Clearance & Brokerage Operations; Clearance Admin Inbound / Outbound. Education : Secondary education or equivalent.Experience : Two (2) years ...Show moreLast updated: 22 days ago
    • Promoted
    Clearance & Settlement Testing Director (EMEA Shift) Manila

    Clearance & Settlement Testing Director (EMEA Shift) Manila

    ESR HealthcareManila, Metro Manila, Philippines
    Clearance & Settlement Testing Director (EMEA Shift).Education level : Bachelor’s degree.Job function : Information Technology. Are you ready to make an impact at DTCC? Do you want to work on innovati...Show moreLast updated: 30+ days ago
    FM Helpdesk Sr Analyst

    FM Helpdesk Sr Analyst

    CBRE Asia PacificPhilippines, National Capital Region, Makati
    The Lead CMMS Administrator is responsible for platform support in general database system management which includes data / equipment or asset setup, changes, and deactivation.It is in-charge of buil...Show moreLast updated: 8 days ago
    DSP Specialist

    DSP Specialist

    My Amazon GuyManila, 00, ph
    Quick Apply
    The DSP Specialist will be the architect of advertising solutions, driving substantial revenue growth for our clients on Amazon. Your responsibilities encompass seamless project management, offering...Show moreLast updated: 30+ days ago
    Process Specialist - MIS / RTA (Clark) | Onsite

    Process Specialist - MIS / RTA (Clark) | Onsite

    TASQ Staffing SolutionsAngeles, Pampanga, Philippines
    Quick Apply
    About the job : Process Specialist - MIS / RTA (Clark) | Onsite.HMO for Employee and 2 Dependents (On Day 1).Outstanding career development opportunities. Bachelor's degree graduate, any field.MIS / RTA ...Show moreLast updated: 1 day ago