WFM (Workforce Management Associate Level) - Clark, PampangaTASQ Staffing Solutions • Angeles, Pampanga, Philippines
WFM (Workforce Management Associate Level) - Clark, Pampanga
TASQ Staffing Solutions • Angeles, Pampanga, Philippines
1 day ago
Job type
- Quick Apply
Job descriptionEnsure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions. Provides resource planning oversight to one or more divisional business units; Engages as a trusted advisor, anticipating issues and opportunities. Builds effective working relationships with business partners; Proactively communicating trends or concerns and makes data-supported recommendations. Works with business partners to identify upcoming initiatives and / or changes to the business model that would impact volumes or staffing; Determines how changes to the drivers of business activities will ultimately affect staffing needs. Generates volume forecasts for clients inbound contact center and / or processing departments; Maintains and updates forecasting models using both standard and advanced statistical techniques. Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; Creates awareness within the business as needed and makes recommendations for any necessary action. HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually
About the job RTA / WFM (Clark) | Onsite
Qualifications :
- Bachelor's degree graduate, any field.
- 3 years of RTA / WFM experience, preferably in BPO / Shared Services.
- Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
- Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
- Has strong knowledge with MS Office Tools (Excel in particular)
- Strong initiative and follow-through; Strong organizational skills; Detail-oriented.
- Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision-making skills; Client-focused.
- Effective listening, empathy, build rapport, excellent verbal and written communications.
- Highest standards of ethics and integrity.
- Amenable to work in shifting schedules.
- Amenable to work ONSITE ( Clark Pampanga).
- Able to start ASAP
Responsibilities :
Benefits :
Create a job alert for this search
Management Associate • Angeles, Pampanga, Philippines
Related jobs
Role Details Type of Support : Workforce Management Contract Duration : Full Time Training Schedule : Open to shifting schedules (subject to business requirements) Production Schedule : Open to s...Show more
Workforce Management Coordinator
HelloConnect Inc. • Taguig City, Metro Manila, Philippines
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care.Leveraging our extensive experience in developing customer care tailored to the imm...Show more
Last updated: 30+ days ago • Promoted
Workforce Scheduler - Pasay
TASQ Staffing Solutions • Pasay City, Metro Manila, Philippines
About the job Workforce Scheduler (MOA Pasay) | Onsite.At least 1 year experience as WFM Scheduler in a BPO / Call Center Setup.
All candidates must be amenable to start ASAP.The scheduling and servic...Show more
Last updated: 30+ days ago • Promoted
Workforce RTA - Pasig
TASQ Staffing Solutions • Pasig, Metro Manila, Philippines
About the job : WFM Real Time Analyst I (Rockwell / Ortigas).TASQ is looking for a skilled Workforce Management (WFM) Real-Time Analyst to act as an extension of our client, supporting vendor operatio...Show more
Last updated: 30+ days ago • Promoted
MIS Specialist - Clark, Pampanga
TASQ Staffing Solutions • Angeles, Pampanga, Philippines
TASQ is currently seeking qualified candidates to fill the position of MIS Specialist.A pre-screening interview will be conducted via phone.
Process Specialist - MIS (Clark) | Onsite.HMO coverage fo...Show more
Last updated: 30+ days ago • Promoted
Senior Associate MIS / RTA - Clark, Pampanga
TASQ Staffing Solutions • Angeles, Pampanga, Philippines
TASQ is looking for an MIS / RTA senior associate to work on-site in Clark, Pampanga.HMO for Employee and 2 Dependents (On Day 1).
Outstanding career development opportunities.Bachelor's degree gradua...Show more
Last updated: 30+ days ago • Promoted
WFM / Workforce Team Lead (Hybrid)
TASQ Staffing Solutions • Pasay City, Metro Manila, Philippines
Job Title : Assistant Manager, Workforce / Team Lead, WFM.At least 2 years completed in college.Assistant Manager / Lead Assistant Manager in WFM with 5 years total BPO experience.Knowledgeable of Erlan...Show more
Last updated: 30+ days ago • Promoted
Workforce Scheduler - Clark, Pampanga
TASQ Staffing Solutions • Angeles City, Pampanga, Philippines
Position : Workforce Scheduler (Clark) | Onsite.Minimum of 1 year experience as a WFM Scheduler in a BPO or call center environment.
Candidates must be available to start as soon as possible.Show more
Last updated: 30+ days ago • Promoted
GDS Consulting | Organizational Workforce Transformation Associate
EY • Taguig, Metro Manila, Philippines
GDS Consulting | Organizational Workforce Transformation Associate.EY Taguig, National Capital Region, Philippines.At EY, you’ll have the chance to build a career as unique as you are, with the glo...Show more
Last updated: 30+ days ago • Promoted
Call Center Workforce Scheduler - Clark, Pampanga
TASQ Staffing Solutions • Angeles, Pampanga, Philippines
About the job Workforce Scheduler (Clark, Pampanga) | Onsite.At least 1 year experience as WFM Scheduler in a BPO / Call Center Setup.
We need people who can start immediately or who are on their fina...Show more
Last updated: 30+ days ago • Promoted
WFM Assistant Manager - Pasay (hybrid)
TASQ Staffing Solutions • Pasay City, Metro Manila, Philippines
TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup.Essential Duties & Responsibilities.Generate long-range and short-term forecasts at intervals, daily and weekly.Create...Show more
Last updated: 30+ days ago • Promoted
BPO Workforce Management Specialist (Hybrid)
PartnerHero • Metro Manila, PH
Quick Apply
Last updated: 30+ days ago
Partnership Manager (For Pooling)
Athena Labs • San Fernando, Pampanga, Philippines
At Athena, we empower possibility through transformative delegation.True leaders reflect on what they want in life and map the path to get there.
We clear the way by pairing exceptional Philippine-b...Show more
Last updated: 3 days ago • Promoted
Call Center Workforce Scheduler - Clark
TASQ Staffing Solutions • Angeles City, Pampanga, Philippines
About the job Workforce Scheduler (Clark, Pampanga) | Onsite.At least 1 year experience as WFM Scheduler in a BPO / Call Center Setup.
All candidates must be amenable to start this June.The scheduling...Show more
Last updated: 30+ days ago • Promoted
Workforce Scheduler - Clark
TASQ Staffing Solutions • Angeles City, Pampanga, Philippines
About the job Workforce Scheduler (Clark) | Onsite.At least 1 year experience as WFM Scheduler in a BPO / Call Center Setup.
All candidates must be amenable to start ASAP.The scheduling and service pl...Show more
Last updated: 30+ days ago • Promoted
Workforce Assistant Manager - Pasay (Hybrid)
TASQ Staffing Solutions • Pasay City, Metro Manila, Philippines
About the job Team Lead / Assistant Manager / Lead Assistant Manager Workforce (Hybrid) | Pasay.Assistant Manager / Lead Assistant Manager, workforce space.
Knowledgeable of erlang / occ tools.Preferabl...Show more
Last updated: 30+ days ago • Promoted
Workforce Planning Analyst - Clark, Pampanga (start ASAP)
TASQ Staffing Solutions • Angeles, Pampanga, Philippines
About the Job : WFM Planning Analyst (Clark).Hybrid (2-3x / week onsite until further notice).The job description involves interpreting, analyzing, rating, and making recommendations to improve the wo...Show more
Last updated: 30+ days ago • Promoted
Workforce Planning Analyst - Clark, Pampanga (startASAP)
TASQ Staffing Solutions • Angeles, Pampanga, Philippines
About the Job : WFM Planning Analyst (Clark).Hybrid (2-3x / week onsite until further notice).The job description involves interpreting, analyzing, rating, and making recommendations to improve the wo...Show more
Last updated: 30+ days ago • Promoted
WFM Planning Analyst - Clark, Pampanga
TASQ Staffing Solutions • Angeles, Pampanga, Philippines
TASQ is looking for a WFM Planning Analyst to start work in Clark, Pampanga ASAP.The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improv...Show more
Last updated: 30+ days ago • Promoted