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Deskside Technician (Marikina)

Deskside Technician (Marikina)

StefaniniMarikina, Philippines
30+ days ago
Job description

Job Description

Details :

  • Diagnose and repair end-user system failures, including desktops, laptops, printers, mobile devices, and other peripheral equipment.
  • Troubleshoot and resolve network connectivity issues from the user device to the network.
  • Perform regular meeting room checks, ensuring that all AV equipment, connectivity, conferencing systems, and room technology are functional for meetings.
  • Support the setup, operation, and troubleshooting of IT, AV, and conferencing equipment for company events and townhalls.
  • Implement virus detection, eradication, and endpoint protection procedures.
  • Support and maintain asset and inventory management activities, including CMDB tagging, physical inventory checks, and accurate record updates for all IT equipment and mobile devices.
  • Assist users with Microsoft 365 productivity tools, including Teams and Outlook, and support setup and configuration of mobile devices and tablets.
  • Collaborate with onsite and remote teams to ensure timely incident resolution and excellent customer satisfaction.
  • May be required to render overtime in order to support events, townhalls, and critical business activities.

Job Requirements Details :

  • At least 3 years of corporate desk side support experience, with strong emphasis on supporting Windows 10 and 11 environments.
  • Proven experience in troubleshooting and replacing hardware for PCs, laptops, and end-user equipment.
  • Proficient in Microsoft 365 applications, especially Teams and Outlook, and familiarity with Intune for mobile device management.
  • Hands-on experience with Azure Active Directory, Intune, and remote device management solutions.
  • Familiarity with asset management and inventory control, including CMDB tagging and inventory audits for all IT equipment and mobile devices.
  • Working knowledge of printer and peripheral hardware support.
  • Solid understanding of endpoint security tools and practices (e.g., Symantec Endpoint Protection, Bitlocker, SCCM, RDP).
  • Strong ability to perform meeting room checks and provide basic support for AV / conferencing equipment and room technology.
  • Experience providing IT and AV support for internal and external company events and townhalls.
  • Willingness to occasionally work overtime to support events and critical business activities as needed.
  • Excellent customer service and communication skills, with the ability to work effectively in a team environment.
  • Experience troubleshooting network and wireless connectivity issues, including VPN support.

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    Technician • Marikina, Philippines