Customer Service Associate

Client Profile : One of the top BPO firms, which began operations in 2013.

They are concentrating on serving both B2B and B2C industries with their services.

Position : Customer Service Associate

Industry : BPO Company

Location : Makati City

Work Set up : Work On Site

Salary : Php 40,000 - Php 50,000

Work Schedule : Shifting

Requirements :

Open for undergraduates

At least 2 years of Customer Service experience iniGaming or Online Casino Companies.

Willing to attend face to face interview once requested.

Willing to work on site.

Willing to work in a shifting schedule

Responsibilities :

Responding to consumer inquiries by phone and / or live chat

Updating and maintaining client accounts

Answering consumer complaints, identifying the root of the problem, and choosing and outlining the best remedies

Gathering and evaluating consumer input to enhance services.

Other task as assigned

Recruitment process : (Online or Face to Face)

Initial Interview

Second Interview

Final Interview

Job Offer