Helpdesk Technician Level 2 -#34051

In a nutshell, as a Helpdesk Technician L2 you need to respond to and resolve incoming technical client issues and requests submitted by phone or e-mail, as well as assist with incoming escalations and projects.

Company Profile :

Our client is a US-headquartered company that offers a host of technology solutions aimed at providing mature IT services in Southern California (Los Angeles, Irvine / OC, San Diego). Their two core products are : Managed IT Services, where they will be responsible for managing all, or part, of your IT operation, and a Managed Cyber Security service, where they will protect your organization from external / internal threats.

They are currently seeking for a self-starter, dynamic, and hard-working Helpdesk Technician L2 who possesses exemplary skills in being a Technician and has leadership attributes.

This is the perfect career move for someone who is looking for career growth and opportunity to participate in the transformation of a successful company. You will be inclined into working with various projects and collaboration with highly talented group of individuals supporting operations in a global scale.

Duties and Responsibilities :

• DAILY time entry accounting for at least 8 hours
• Documentation of Client Networks
• Small and Medium Projects
• Assist Sr. Engineers on Larger projects
• T&M service requests
• Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
• Network Server – Experience preferred with Windows Server
• Configure file, print and remote access services
• Administration, including add / remove users and groups, configure file permissions, check event logs, configure and restore from backup
• Administration of enterprise e-mail application, including add / remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
• Ability to provide accurate time estimates for how long a task will take
• Understands that the success of individuals is measured by the success of their teams
• Ability to quickly learn new technologies through the use of self-study materials and intuition
• Ability to articulate technical information clearly and simply to non-technical people
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
• Is self-motivated and can be self-directed when necessary
• Enjoys sharing information, supporting others, and working on a team to achieve team goals

Requirements

Must-have Skills / Qualifications :

Advantageous Skills :