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Italian Email and Chat Customer Support (Non-Voice)J-K Network • Taguig City
Italian Email and Chat Customer Support (Non-Voice)

Italian Email and Chat Customer Support (Non-Voice)

J-K Network • Taguig City
30+ days ago
Job description
BENEFITS : HMO with dependents
Free Visa Processing
Sick Leave
Vacation Leave
Life Insurance
Employee Stock Purchase Plan
Discount on purchase of company products JOB DETAILS : Company Profile: This company is Pharmaceutical Manufacturers that develops and sells healthcare products and diagnostic system tests. They have more than hundred thousand plus employees to serve worldwide to give lasting impact on health.

Position: Italian Email and Chat Customer Support (Non-Voice)
Industry: Pharmaceutical
Location: Mckinley, Taguig City
Salary: PHP 65,000 gross
Schedule: Shifting
Work Setup: Hybrid (2 days WFH per week and 3 days work onsite)

Requirements:
Filipino fluent in Italian and English
Bachelor’s Degree Holder
Knowledge of SAP or ERP application preferred
Minimum at least 1-2 years’ experience in related field
Experience in Customer Service in a BPO Industry is a big advantage

Responsibilities:
Responsible in assisting Italian Speakers through email and chat transaction support
Responsible for managing and processing the workflow related to customer purchase orders
Elevate workflow issues and escalate all unsolved customer purchase orders for a timely resolution
Communicate with supervisor to ensure daily order processing requirements are met
Execute applicable Quality System processes

Recruitment Process:
Resume Screening
TA Interview
Written Language Assessment
Hiring Manager
Onshore

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Italian Email and Chat Customer Support (Non-Voice) • Taguig City

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