Managing Principal Consultant

The Practice Manager, an entry-level management position, will be responsible for guiding and mentoring consultants in the delivery of ACS services using existing ACS methodology. They will be responsible for attaining a high level of customer satisfaction and quarterly utilization targets in the form of delivered monthly ACS subscriptions and extended hours. This role will manage a team of ERP consultants and a portfolio of ACS customers and ensure that quality standards for delivery are exceeded. They will be the first point of escalation for the customers within their portfolio.

Reports to the Senior Practice Manager, Advanced Customer Support, and will work in North American Time Zone : PST, MST, CST or EST

Career Level : M2

Career Level - M2

Leadership

• Lead a growing portfolio of ACS customers and manage delivery of subscription consulting services
• Drive team and individual performance to achieve Target and Stretch Goals against a Balanced Performance Scorecard
• Hire, develop, and manage a team of new and experienced consultants to fulfill ACS objectives
• Provide coaching, and mentorship to new and existing employees and assist in career growth and development
• Build team’s expertise and confidence in ACS delivery work, assess performance, and provide prompt and assertive feedback
• Conduct regular 1 : 1 meetings with direct reports and matrix-assigned reports
• Handle day-to-day administrative tasks including time approvals, vacation, expense reports, etc.
• Create and execute new programs, processes, and ACS initiatives
• Prepare and communicate quarterly check-ins and annual performance reviews for direct reports
• Work alongside Senior Leadership in building out the ACS Delivery Practice in North America
• Work with sales teams and assist in securing new ACS sales and renewal of ACS subscriptions

Delivery of ACS Services

Ensure High Customer Satisfaction and Reference ability

Preferred Qualifications / Skills include :

Travel :