Application Management Specialist

The role will be responsible in the managing the incidents and problems tickets escalated which includes investigation, resolution identification, impact and root cause analysis, and escalation to different support team for further investigation or resolution implementation.

The responsibilities we will trust you include but are not limited to :

Provide 3rd line support to incidents / problems escalated by Level 2 support.

Perform code level investigation / troubleshoot of incidents and problems and implement code changes in a highly technical environment.

Gather data, tests, and replicate incidents and problems.

Use monitoring and diagnostic tools or run tests to investigate and resolve problems quickly and accurately.

Triaging application issues and driving to get to the root cause of issues.

Your qualifications and experiences should be :

Degree in Computer Science, Information Technology, or other relevant fields.

Experience in working on software applications development and support

Working experience on the following :

Source Code Management tool (i.e. SVN, Git, etc)

Relational database

Development background and experience in programming languages / scripting (i.e. Java, #Net, Python, etc)

Experience in programming, and working with different application, OS, and databases.

Familiarity with network protocols (i.e. TCP / IP, HTTP, SSL, etc)

Strong knowledge in n-tier web applications

You must be willing to work onsite and be assigned in Makati / Ortigas.