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Email / Chat Agent - Non-voice account
Sapient Solutions - SGSNavotas, National Capital Region, PH30+ days ago
Job descriptionAt least a high school diploma or equivalent; college-level education is a plus Strong written English communication skills with excellent grammar and spelling Previous experience in chat or email support is preferred but not required Customer-focused attitude with strong problem-solving and critical-thinking skills Familiarity with basic computer applications and online tools (e.g., CRM systems, helpdesk platforms) Ability to multitask and manage time effectively in a fast-paced environment Fix weekends Off Competitive Salary Monthly Commissions HMO with 2 FREE Dependents from Day 1 Free Coffee and Biscuits at the office Paid leaves, OT & holiday pay Government-mandated benefits & 13th-month pay Fast-Track Career Growth for top performers Life Insurance & Retirement Plan for qualified team members
Easy, no-hassle and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Non-Voice Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
Responsibilities :
- Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner.
- Provide accurate information and solutions related to products, services, or account issues.
- Resolve concerns efficiently while maintaining a courteous and helpful tone.
- Document all interactions and update customer records accurately.
- Coordinate with internal teams to ensure smooth issue resolution.
- Maintain high standards in written communication and meet service quality metrics.
Qualifications :
Our Awesome Benefits :
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
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Account • Navotas, National Capital Region, PH
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