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Data Steward (Hybrid)

Data Steward (Hybrid)

Hunter'S Hub, Inc.City Of Muntinlupa
30+ days ago
Job description

Qualifications :

  • Bachelors in Business Administration or Information Systems or equivalent experience
  • Minimum 2 years of experience as Data Custodian. Data Stewardship experience is preferred.
  • Ability to work in a fast-paced team-oriented environment.
  • Excellent organizational skills and detail oriented.
  • Must have excellent written and verbal communication skills.
  • Ability to meet aggressive deadlines.
  • Excellent interpersonal skills.
  • Demonstrate a high degree of accuracy and speed on 10 key / data entry skills on a computer keyboard.
  • PC literate- Microsoft Office, Word and Excel, Oracle, Margo, and SQL applications
  • Desire to provide exceptional customer service.

Job Description :

Support the Essilor of America (EOA) corporate Data Governance Office (DGO) with new accounts setup, receivables systems for external / internal customers, and PCAT & LMS products mappings in TIBCO MDM. Also, manage customer's updates and pricing requests within the given SLA. This position maximizes Essilor's level of service through information, communication, and problem-solving while working closely and abiding by process rules set forth by the Data Governance Office, Tax, Credit & Collections and other departments.

New Account creations

  • Responsible for accurate and timely setup of account requests
  • Data entry, which includes maintenance and update of customer information in TIBCO MDM.
  • Master Data attributes validations, at the point of entry, including but not limited to EIN, Address, Phone, Price List, Buying Group, Sales Hierarchy.
  • Proper hard copy application handling and scanning required
  • Proper filing of new account documentation
  • Maintaining the New Account Log

    • Maintenance of customer accounts

  • Approving and updating customer accounts per daily requests while adhering to documented departmental processes

    • o Addresses, EIN#, LEN, ASN, sales rep, ship method, payment method to name a few

  • Rebate Program Maintenance; requires constant review

    • Customer Management Portal (CMP) through See4C Tool

  • Training and assistance on CMP to our customers
  • Maintaining CMP user list with active / inactive user info

    • Product Mappings :

  • Responsible for accurate and timely LMS and PCAT product mappings to M'EYE SALES standards
  • Data entry, which includes mappings of new PCAT and LMS product mappings
  • Communicate with partner labs and various other departments regarding PCAT and LMS product codes and its mappings

    • General

  • Group box management
  • Maintain full knowledge of the organization to efficiently assist or direct customers to the appropriate area to meet their needs
  • Communicate with various departments regarding account information or status, policies or issues
  • Assist Data Stewards with special department projects
  • Proper escalation of issues to management as they arise
  • FCC and Help Desk ticket issue resolution
  • Coordinate daily with Credit and Collections, AR, AP, FCC department
  • Communication to Management on account update related issues

    • Filing & scanning of customer applications