Client Services Coordinator

About the Role

Provide outstanding customer service to Canon’s Managed Services Customers by supporting the Client Service Managers and Service Delivery Team.

Essential Duties

• The CSC team will work with the Client Services Managers (CSM) to conduct activities around nominated
• Managed Document Services (MDS) accounts to ensure Canon business objectives and customer deliverables are met.
• Work with relevant Canon departments to coordinate key information, deliver seamless processes and ensure data accuracy.
• Enable the Managed Services and Service Delivery team to focus on core business deliverables.
• Assist with the preparation of monthly customer performance reporting including;
• Produce manual customer reports using data from different sources
• Collate customer reporting as required by CSM’s
• Coordinate Managed Valet Services including;
• Arranging leave coverage for onsite valet services
• Handle onsite escalations, vendor requests and queries
• Raise invoices for labour costs in Canon systems and manage through to payment
• Assist with new vendor engagement for valet services
• Be actively involved in continuous improvement of team, processes and procedures.
• Provide regular and timely communication to team, to ensure staff are aware of all matters which may affect them.
• Escalate any discrepancies with information or system set up with the relevant internal department, track information and follow through to completion.
• Assist with Client Services Coordinator duties with regards to IMACD
• Assist CSM with monthly MDS reporting which may include producing manual reports using invoice data, other data sources, produce graphs and analytical summaries.
• Arrange leave coverage for Managed Valet services as required
• Raise and track invoice charges for Managed Valet services
• Document and manage Valet services provided to Canon customers and report on performance levels.
• Follow up and coordinate vendor rates and seek approval from relevant Managers.
• Internal escalation management – manage tasks with internal teams follow up to completion.
• Assist with fleet management – support IMACD requests.
• Complete account reconciliations to ensure data accuracy.
• Collate billing and reporting / consolidate into master rolling data files

Qualifications