Service Delivery Representative (Provisioning)

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

Purpose of role

The Service Delivery Representative is responsible for the end-to-end management of customer provisioning and delivery orders. This role involves the adding, moving, and changing of customer services and delivering within specified service level agreements / targets.

This role requires the effective communication and positive engagement with the organization's customers, both existing and new, external third-party suppliers and carriers. This role will also require working closely with internal stakeholders such as the Business Development Managers, Operations Managers, various Platform & Network teams, Finance, Wholesale Porting Team, Business / Residential Technical Support Teams, and various Product Managers.

The importance of this role is to ensure the organization brand is highly regarded in the domestic and international market by managing the fulfilment of orders and communicating with the customer effectively to deliver an exceptional customer experience, and in accordance with ITIL best practices and appropriate service level agreements / targets.

Qualifications and Experience

• 3+ years’ experience in Order Management, Processing and fulfilling customer provisioning requests and orders
• 3+ years’ experience Product Knowledge of telecommunications products & services, such as Voice Carriage, SIP / RTP, Mobile, Fax / Landline services, Data services, and Billing.
• Advanced stakeholder management experience (internal and external)
• Strong written and verbal communication skills with an ability to influence and negotiate effectively.
• Willing to develop professionally and to learn and support other technology
• Advanced customer service skills with an exceptional phone manner and excellent written communication skills.
• Previous contact centre experience, and Network monitoring experience, is an asset.