Service Delivery Manager

Experience Level : 8–10 years in IT, 3–5 years in Application Development / Support

Key Responsibilities :

Lead IT service delivery and manage end-to-end project execution.

Oversee incident, problem, and change management processes.

Collaborate with cross-functional teams and vendors.

Ensure adherence to ITIL and service management best practices.

Must-Have Skills :

Strong ITIL and project management experience.

Proficiency in Java or .NET technologies.

Excellent communication and stakeholder management.

Analytical and troubleshooting expertise.

Preferred Skills :

Cloud platforms (AWS, Azure, GCP).

DevOps tools (Jenkins, Docker, Kubernetes).

Agile / Scrum methodologies.

ITIL, PMP certifications.