Spanish Customer Support Specialist (Pasay City)

BENEFITS : Benefits :

Sick Leave

Vacation Leave

HMO upon regularization

13th month pay

Government mandated benefits

Group life insurance coverage

Other benefits will be discussed by the client JOB DETAILS : Company Profile : The company offers services related to digital programs to its clients. This company was founded last 2017 and is one of the leading outsourcing companies in the country.

Position : Spanish Customer Support (Quality Analyst)

Industry : BPO Company

Location : Pasay City

Salary : PHP 60, 000 Gross

Schedule : Nightshift

Work Set-up : Onsite

Requirements :

Filipino fluent in Spanish and English

Open for native candidates with permanent visa

Open to work onsite in Pasay and Night Shift Schedule

Working experience using Spanish Language is a big advantage

Responsibilities :

Gathering information to improve agent performance

Monitoring customer interactions and use evaluation forms to capture the insights of all the interactions.

Develop evaluation programs that maximize the output and productivity of the contact center.

Monitoring the trends within the company and also the trends across the industry.

Monitors interactions across all platforms including speech and text.

Perform other related tasks needed.

Recruitment Process :

Resume Screening

Online Assessment

Language Assessment

Berlitz assessment

Operations interview

Client interview

Job Offer