Oversee and ensure high quality and timely delivery of all projects of the unit and upkeep of the applications and platforms owned by the unit.
Develop a full understanding of how the unit work and be able to orchestrate across all units and other units.
Manage all escalations and resolutions.
Duties & Responsibilities:
Share the delegated responsibility of the head, and own full accountability for delivery in the assigned unit.
Ensure teaming across the ITG to ensure seamless delivery.
Enforce the adherence to IT SDLC and Governance structure.
Ensure a good understanding of the key business unit strategic direction for the unit application/ Ensure good understanding of the platform strategic directions and alignment to BDO architecture.
Ensure the right people are assigned to support the PIP team in delivering an approved business case, assignment of right delivery managers.
Assign necessary support the PIP team is service definition phase to validate scope, develop requirements and identification of right delivery ownership.
Manage all escalation from Business and BTS teams
Full accountability to the quality delivery of applications and platforms.
Manage the capacity plan and ensure appropriate level of staffing in each team.
Ensure adequate competency available for delivery managers and architects.
Identify and optimize how resources can be leveraged across delivery teams within unit and potentially across.
Timely escalation of issues in delivery, capacity or individual performance
Oversight of all the vendors and solution providers handled by the unit.
Point of escalation for all delivery team leads and team members.
Support issue resolutions and risk management during execution.
Ensure the team has the right level of support to build competency by planning trainings and other enablement sessions.
Conduct performance reviews directly for Delivery manager, Architects and team leads.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology or any relevant course
At least 15 years of application delivery experience in financial services and 10 years specialization in focus areas for the unit
Must be willing to be assigned and work on-site in Ortigas
Unit Head • Mandaluyong City, National Capital Region, PH
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