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Researcher II

Researcher II

HireRightPasig City, PH
30+ days ago
Job description

Overview

Researcher II (Entity Runner) will process requests in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work.

This is a Hybrid position - part of the work will be performed at the Field. Some work thereafter may be partially performed from home.

  • The Researcher Entity Runner will travel to Entities (Institutions, Schools, Universities) to conduct Verification onsite to provide Education case information for the purpose of a Candidate’s background check
  • Researcher Entity Runners will liaise with Authorized Personnels of the Entities to Conduct and Obtain Education Verification Results
  • Researcher Entity Runners will provide Source / Entity with Information provided by the Candidates in which the results will be shared to HireRight Operations Team for processing

Responsibilities

  • Ensure that duties are carried out professionally and in line with the priority to Help Candidates Get Hired
  • Quickly and effectively research and verify information provided by Candidates to ensure the screening process is completed in a timely manner
  • Retrieves case information from indexes on computer or paper files
  • Effectively communicates with Source / Entity staff to obtain necessary information to ensure Education records reported are complete and accurate
  • Provides status updates and ETAs for completion of requests
  • Able to prioritize escalated client requests
  • Ensure accurate and prompt turnaround on all reports
  • Provide timely follow-up and follow through on all requests, reports, and escalations
  • Pro-actively keep Supervisor informed of any issues regarding access to Source / Entity systems, records, or staff used to conduct research
  • Maintain a "Continuous Improvement" state of mind and helps to suggest and implement changes
  • Ensure all actions comply with all applicable Data Protection legislations
  • Assist team members and works as part of the team to ensure customers’ expectations are met
  • Must have reliable transportation, and be able to travel to assigned Source / Entity locations daily
  • Must maintain clean driving record, and have valid Philippine driver’s license.
  • May assist with mentoring, training, and coaching of new team members within immediate team
  • May assist in ad hoc projects as and when required

    • Qualifications

  • Associate or Bachelor’s Degree or applicable working experience in a related field preferred.
  • High School Diploma required.
  • 2 years of experience conducting Education records research, or previous work as a Runner / Messenger required
  • Ability to work in a fast paced, but very structured and fact-driven environment / team
  • Knowledge of word processing software (MS Word / Outlook)
  • Excellent written and verbal communication skills
  • Detail oriented
  • Knowledge within the background screening industry (familiarity with reading Verification Documents and
  • Problem solving and troubleshooting
  • Must have own Motorcycle / Transportation
  • Must have a valid Philippine Driver’s Licence

    • What do we offer

  • All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

    • HireRight, LLC is an Equal Opportunity Employer

    Minorities / Females / Veterans / Disabilities

    HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee

    LI-Remote