Customer Support | Healthcare Account | Get a 21K Signing Bonus

ISTA Solutions, an outsourcing / offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities :

• Check and confirm daily admissions to ensure proper documentation and workflow.
• Gather and enter patient intake information accurately, maintaining confidentiality and compliance with HIPAA regulations.
• Monitor and track incoming referrals from various sources to ensure timely follow-up and processing.
• Review and validate diagnosis codes (ICD codes) to ensure accuracy for billing and clinical documentation.
• Communicate regularly with the Intake Manager to address issues, updates, and support overall intake operations.
• Assist in coordinating tasks related to both pre-admission (e.g., insurance checks, documentation) and post-admission follow-up.

Requirements

Benefits

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