Director, Site Operations

Description

Global Business Solutions (GBS) is accountable for driving the firms captive center and providing operational support services to Kroll business units around the globe. Accountable for improving enterprise competitiveness cost optimization and internal service delivery GBS in the Philippines is a strategic growth area for our firm.

The Site Operations Director is responsible for overseeing day-to-day operations to ensure efficient client delivery adherence to operational excellence and fostering a cohesive team culture. This role requires strong leadership organizational and problem-solving skills to manage local team members contractors vendors and resources effectively.

Key Responsibilities

Site Leadership

• Oversees the operational management of a site of 200 employees (and growing) to ensure seamless client delivery.
• Accountable for fostering a unified culture through sharing best practices learning events social engagements and proactive collaboration.
• Owns the governance model that brings Internal Firm Services stakeholders together (i.e. People Tech Finance Ops) at a regular cadence to ensure smooth operations and an exceptional employee experience.
• Hold and review operational KPIs for Manila sites including onboarding workforce training quality productivity and site occupancy.
• Review and drive site compliance needs (legal HR Finance Physical Security Real Estate) in partnership with other Internal Firm Services (IFS).
• Trouble-shoot challenges and coordinate efforts to resolve issues in partnership with internal collaborators; escalate critical issues to GBS Management as needed to ensure timely resolution.
• Act as the primary point of contact for all site-related matters.
• Represent Manila in meetings with potential partners employees and global visitors.
• Ensure operational practices are adhered to all local regulatory and global company standards and policies.

Adoption

Client Success

Resource Management

Requirements & Skills

#LI-CT1

#LI-Hybrid

Required Experience :

Director

Key Skills

Employee Relations,Employee Evaluation,Management Experience,Profit & Loss,Conflict Management,Operations Management,Project Management,Budgeting,Leadership Experience,Supervising Experience,Leadership management,Financial Planning

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1