POSITION TITLE : Eligibility Management Processor (Insurance Benefits Processor)
WORK LOCATION : Alabang
WORK SETUP : Onsite
WORK SCHEDULE : Night Shift
QUALIFICATIONS
- Graduate of any course
- Open to fresh graduates with good communication skills
- Preferably with benefits administration / insurance experience or at least experience in customer service and data entry in a BPO setting
- At least 1 year of work experience (more than 1 year can be considered if agreeable to working conditions and salary)
- Proficient in Microsoft Office tools and adaptable to client systems
- Exceptional written and oral communication skills
- Typing skills of 200 CPM at 100% accuracy
- Strong problem-solving, decision-making, and critical thinking skills
- Ability to work in a fast-paced and diverse environment while maintaining high professional and ethical standards
JOB SUMMARY / DESCRIPTION
Under the direct supervision of the Supervisor, the Eligibility Management Processor is responsible for accomplishing data entry tasks in accordance with client quality requirements and specifications.
RESPONSIBILITIES / DUTIES
Handle and analyze Eligibility Management processing of cases in accordance with client processes and specifications to meet targets and deliverablesEnsure accuracy of encoded data including benefit enrollments, benefit terminations, and processing changes on customer benefit electionsAdhere to standard operating procedures and work instructions for work alignment across the channelAttend project orientation, job-related training, and company-initiated training as neededPerform other tasks related to benefit processing to support daily business operationsEnsure compliance with company rules, regulations, and policies including QMS, ISMS, EHS, EMS, and the Data Privacy ActComply with all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and audit findings within the prescribed periodReport security incidents and / or identified security weaknessesPerform other tasks as may be assigned from time to time