Call Center Agent

Job Title : Customer Service Representative (CSR)

Department : Customer Support

Location : Quezon City \ Cebu

Job Summary :

As a Customer Service Representative (CSR), you will be the primary point of contact between our company and its customers. You will be responsible for delivering outstanding customer support by addressing inquiries, resolving complaints, and providing product or service information. Your goal is to ensure that customers have a positive experience with our company, promoting customer loyalty and satisfaction.

Qualifications & Skills :

Education & Experience : High school diploma or equivalent (required). Associate’s or Bachelor’s degree in business, communications, or related field (preferred). Previous customer service experience (preferred, but not required).

Communication Skills : Strong verbal and written communication skills. Active listening abilities to understand customer needs. Ability to explain complex information in a simple and clear manner. Problem-Solving Skills : Ability to handle difficult or irate customers calmly and professionally. Strong troubleshooting skills and the ability to think critically in fast-paced situations.

Technical Proficiency : Familiarity with customer service software (e.g., Zendesk, Freshdesk, etc.). Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Time Management : Ability to manage multiple tasks and priorities in a fast-paced environment. Strong organizational skills and attention to detail.

Empathy & Patience : Demonstrated ability to remain patient and empathetic when dealing with upset customers. Strong customer-first mentality with a focus on building long-term relationships.

Why Join Us?

Be part of a dynamic, supportive team.

Opportunities for professional growth and development.

Competitive salary and benefits package.

Chance to make a real impact on customer satisfaction and business success.

This structure ensures that potential candidates clearly understand the role’s expectations and qualifications. Adjust the specifics based on your company's needs and culture!