People Services & Operations Service Delivery Specialist

Job Description

Our People Team strives to deliver an efficient, high-quality, and customer centric People

Services & Operations function. The team ensures global & local support of our People

throughout their employment journey from onboarding to exit.

The People Services & Operations Support Service Delivery Specialist (SDS) reports directly to

the People Services & Operations Support Partner or Manager. The main responsibility of the

SDS is to support the overall operational excellence of the People Team by analyzing operations

processes, identifying & coordinating opportunities for improvement, tracking initiatives,

representing the team in cross functional global meetings and projects, performing and

coordinating system activities such as requirements gathering and end user testing, managing

operational reports, and / or overseeing project operations. This role will have high focus on

process design and end to end knowledge content life cycle.

The SDS will serve as a Continuous Improvement Champion to the Global People Team.

What you will do

Primary Responsibilities :

• Lead Process Design activities from the discovery of current process and workflows, transform product requirements & business processes to align with system design delivery, up to rollout facilitation of “to-be” process based on change roadmap.
• Oversee the full Knowledge Management lifecycle : from Creation, Review,
• Publication, Amendment, to Retirement of contents on the employee HR Portal following the set Content Management Governance.
• Collaborate with the whole People Team to ensure that we deliver high quality
• Knowledge Contents that are relevant, up to date, simple, and promotes Self
• Service and reduce dependency on helpdesk support.
• Analyze usage and effectiveness of knowledge content, providing insights and
• recommendations for improvement.
• Review (evaluate and prioritize), coordinate, and monitor Operations-led CI initiatives.
• Conduct CI Events such as Kaizen, Tools, and Methodologies workshops introducing CI to Operations to help improve internal CI management and influence

Secondary Responsibilities – related to other Operations Support Towers, as needed :

Qualifications

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.