Let's tomorrow, together.
At Ubiquity, we live by the mantra head, heart, and hustle. because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. because we are always gracious with our time, our collaboration, and with one another. And because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
Sound like the right fit? Your tomorrow looks bright at Ubiquity.
Your Role:
Day-to-day responsibilities:
Develop and distribute Contact Center reporting.
Modify, revise, and update scorecards, dashboards, and other reports
Responsible for data integrity, and accuracy of all reporting requirements.
Works with Operation, Business Support team to create or modify current reporting.
Analyzes data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics
Qualifications:
1-3 years of experience in the same capacity.
Experience in extracting data from CMS and other reporting platform
Strong data analytics and creation of reports
Experience in automating task/reports that are manual to reduce cycle time and
defects.
Proficient user of Excel, SQL and understanding call center statistics a must.
Knowledge in VBA, macros, linked data, pivot chart tools, design tools
Experience in developing dashboards, and understandable reports and useful
visualization.
Has intensive experience in creating reports using Power BI and Looker Data
Studio.
Flexible schedule and excellent attendance record
Should be amenable to working on different schedules (i.e. Day Shift, Mid Shift,
Night Shift)
What we do.
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
Come as U are, because U Matter at Ubiquity.
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
MIS Analyst • Manila_Eastwood
Mitsubishi Motors Finance Philippines Inc.Security Bank Corporation, a leading universal bank in the Philippines and Mitsubishi Motors Corporation, a global automobile company based in Japan.You wi... Show more
Business Functional Analysis is responsible for business solution design as a whole in complex project environments (e.A healthy, engaged and well-supported workforce are better equipped to do thei... Show more
Gather, validate, and interpret data from internal sources together with qualitative inputs from stakeholders, frontline teams, and customers where relevant.Own PMO and reporting requirements acros... Show more
BA Analyst - SAP Foundation (DevOps).ABAP development tasks needed for S/4 HANA migration.Candidate must possess a Bachelor's Degree in Computer Science, Math, Information Technology, or equivalent... Show more
CHAMP Cargosystems provides the most comprehensive range of integrated IT solutions and distribution services for the air cargo transport chain.Our portfolio spans core management systems, messagin... Show more
The Responsibilities: Develop and distribute Contact Center reporting.Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports.Responsible for data ... Show more
Lean Six Sigma initiatives and fostering a culture of continuous improvement.The role oversees the end-to-end execution of the Process Excellence Program, ensuring measurable and sustainable operat... Show more
Role: Business Process Analyst I.Location: 22nd Floor Antel Global Corporate Center, Doña Julia Vargas, Ortigas, Pasig City.Schedule: Monday - Friday (US Business hours and Holidays).Supports the d... Show more
The role involves liaising with stakeholders to understand the organization’s structure, policies, and operations, and recommending solutions that help achieve organizational goals.The Systems Anal... Show more
Are you an exceptional talent who wants to realize your purpose? Join our team! We pride ourselves in having a people-first, highly collaborative and supportive culture!.Our work is more than just ... Show more
Business Analyst III provides strategic business analysis by partnering with business units to understand processes and requirements, supporting projects that address operational challenges, and le... Show more
Transformation & Change Execution.Lead and support process reviews, redesign initiatives, and optimization programs aligned to business objectives.Conduct value stream mapping, workflow decompositi... Show more
This position is primarily responsible for the development, deployment, and maintenance of Business Dashboards and other reporting requirements which are used by management to monitor, evaluate, an... Show more
Provides assistance to application users in their daily production issues/help desk assistance and coordinate with appropriate unit such as IT Units and or external vendor for the resolution.Implem... Show more
The Business Analyst will be responsible for analyzing and improving computer systems and procedures to enhance efficiency, productivity, and reliability.This person should have a strong understand... Show more
The Business Analyst will be responsible for developing, maintaining, and improving business dashboards and reporting tools to support data-driven decision-making across the organization.This role ... Show more
Involved in system development and configuration, quality assurance, and testing among others.Investigate and resolve application functionality related issues and provide support and troubleshootin... Show more
To elicit, analyze and interpret business requirements for solution development and serve as conduit between the business units, the digital team and software vendors/service providers, if any thro... Show more
Work with stakeholders to elicit, document, and validate business and technical requirements.Analyze current business processes, identify inefficiencies, and propose IT-driven solutions.Act as a li... Show more
Manage and support procurement systems including.SAP ERP ECC, Ariba SLP, MDG, and CIG.Lead initiatives to streamline.Monitor procurement transactions, generate analytics reports, and maintain.Suppo... Show more
){kind=logo}
