Senior Customer Service Representative Licensed

In this role, you will :

• Support internal and external customers by providing moderately complex support services in account management, operations, documentation, funding, customer service and technical support
• Provide feedback and present ideas for improving or implementing processes and tools within Customer Service- Licensed group
• Perform complex duties including : acting as primary support contact for customers and internal partners, supporting clients, answering questions, solving problems and transactional or navigational support
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team, functional area and internal peers outside work group on wide range of information

Required Qualifications :

Desired Qualifications :

Job Expectations :