(CSR) Customer Service Representative - AU / NZAccount
HRTXTaguig, Metro Manila, Philippines30+ days ago
Job description3+ years of BPO experience (preferably supporting AU / NZ accounts) Good communication skills with neutral accent or AU / NZ friendly accent Tech-savvy and comfortable navigating CRM or support tools Ability to work flexible hours based on AU / NZ business hours
Job Description :
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner
- Resolve customer issues efficiently while ensuring high levels of customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Follow up on customer interactions when necessary
- Escalate complex issues to the appropriate team or supervisor
Qualifications :
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Customer Service Representative • Taguig, Metro Manila, Philippines
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