(CSR) Customer Service Representative - AU/NZAccountHRTX • Taguig, Metro Manila, Philippines

(CSR) Customer Service Representative - AU / NZAccount

HRTX • Taguig, Metro Manila, Philippines

30+ days ago

Job description

Job Description :

Respond to customer inquiries via phone, email, or chat in a professional and timely manner
Resolve customer issues efficiently while ensuring high levels of customer satisfaction
Maintain accurate records of customer interactions and transactions
Follow up on customer interactions when necessary
Escalate complex issues to the appropriate team or supervisor

Qualifications :

3+ years of BPO experience (preferably supporting AU / NZ accounts)

Good communication skills with neutral accent or AU / NZ friendly accent

Tech-savvy and comfortable navigating CRM or support tools

Ability to work flexible hours based on AU / NZ business hours

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Customer Service Representative • Taguig, Metro Manila, Philippines

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