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Customer Service Representative (CSR) - Telco Account
GECO AsiaIloilo City, Iloilo, Philippines30+ days ago
Job descriptionMaintain a positive and professional attitude while assisting customers. Respond promptly to customer inquiries through various communication channels. Effectively communicate with customers and demonstrate proficiency. Address and resolve customer complaints in a timely manner. Gain in-depth knowledge of our products for accurate customer assistance. Process orders, forms, applications, and requests with attention to detail. Keep thorough records of customer interactions, transactions, and feedback. Collaborate with colleagues as needed. Provide constructive feedback to improve customer service efficiency. Ensure overall customer satisfaction by delivering exceptional support. Earn up to 50K monthly Wellness programs HMO on day 1 for employee + free 3 dependents Quarterly Appraisals & Monthly Performance Incentives Up to 30 days paid leave with up to 21 Days convertible to cash
As a Telco Account Premier Customer Service Representative, you will deliver top-tier customer service and technical support to premier clients in the telecommunications industry. You will address complex customer inquiries, troubleshoot service issues, assist with billing inquiries, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a deep understanding of telecommunications products and services, and a proactive approach to resolving client issues.
Requirements :
- At least 18 years old
- At least a high school / senior high school graduate
- Good English communication & interaction skills
- Amenable to shifting schedules
- BPO experience preferred
Responsibilities :
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