Customer Service Associate

Job Summary :

We’re seeking a friendly and reliable Customer Service Associate to assist customers, resolve inquiries, and provide a positive service experience across phone, email, or chat.

Responsibilities :

Handle customer questions, concerns, and requests professionally.

Provide accurate information about products, services, and policies.

Resolve issues efficiently or escalate when needed.

Document interactions and follow company procedures.

Meet performance goals for quality, accuracy, and response time.

Qualifications :

Previous customer service experience preferred but not required.

Strong communication and problem-solving skills.

Ability to multitask and work in a fast-paced environment.

Basic computer and typing skills.

Positive attitude and commitment to customer satisfaction.