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Bilingual Patient Coordinator (Spanish-English)

Bilingual Patient Coordinator (Spanish-English)

OVA VirtualPH
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Working Hours | Schedule : Monday-Friday from 9am-5pm EST / 10pm-6am PHT

Rate : Negotiable

We are looking for a seasoned Spanish Speaking Patient Coordinator to join one of the fastest-growing healthcare companies based in New York. As an Assistant Patient Coordinator, you’ll support Lead Patient Coordinators in managing company operations and join a compassionate team dedicated to helping families during their time of need. Your role involves building strong connections with patients, organizing caregiver schedules, and ensuring top-quality care. To succeed, you’ll need exceptional attention to detail, self-motivation, and strong communication, administrative, and problem-solving skills.

Requirements

  • MUST BE Bilingual -English and Spanish
  • High School degree or Equivalency
  • Knowledge of HHAExchange Knowledge Base
  • Ability to interact effectively with all levels of personnel
  • Ability to deal with difficult or sensitive situations in person or on the phone
  • Excellent customer services having empathy and patience in working with the elderly population
  • Effective organization skills with attention to detail
  • Effective written and verbal communication in English
  • Ability to work effectively in a team environment
  • Ability to represent the Agency as a professional

Your responsibilities will include (but are not limited to) :

  • Monitors daily attendance for all patients.
  • Schedules / Coordinates patient care staffing according to Agency policy
  • Updates information daily utilizing HHA Exchange System regarding employee absentee status for no call / no show, cancellations, refusals, and employee illness.
  • Communicates with patients and their families regarding all changes including NO SHOW's or Cancellations.
  • Maintain patient confidentiality and privacy with dignity and respect while managing phone calls in a supportive, reassuring manner.
  • Maintains pertinent information regarding incoming calls, availability, and comments and submits to the Director of Paraprofessional Services regarding patient issues and concerns in a timely manner.
  • Schedules all necessary personnel and resolves all last-minute cancellations.
  • Reviews and submits any issues to the proper departments (e.g. Human Resources, Payroll, Intake Department, etc.).
  • Works in conjunction with other office staff
  • Provides support and guidance to office staff
  • Responsible for maintaining or growing caseload
  • Available for On-Call rotation
  • Performs other nursing activities as directed.
  • Technical Requirements :

  • Main and Back up computer
  • Minimum i5 processor
  • Main and backup internet
  • Minimum 25 Mbps
  • Noise-canceling headset
  • Webcam
  • Benefits

  • Paid PH holidays after 3 months
  • Attendance incentives after 3 months
  • Referral bonuses
  • Performance appraisal
  • Prepaid health and wellness card after 6 months