Working Hours | Schedule : Monday-Friday from 9am-5pm EST / 10pm-6am PHT
Rate : Negotiable
We are looking for a seasoned Spanish Speaking Patient Coordinator to join one of the fastest-growing healthcare companies based in New York. As an Assistant Patient Coordinator, you’ll support Lead Patient Coordinators in managing company operations and join a compassionate team dedicated to helping families during their time of need. Your role involves building strong connections with patients, organizing caregiver schedules, and ensuring top-quality care. To succeed, you’ll need exceptional attention to detail, self-motivation, and strong communication, administrative, and problem-solving skills.
Requirements
- MUST BE Bilingual -English and Spanish
- High School degree or Equivalency
- Knowledge of HHAExchange Knowledge Base
- Ability to interact effectively with all levels of personnel
- Ability to deal with difficult or sensitive situations in person or on the phone
- Excellent customer services having empathy and patience in working with the elderly population
- Effective organization skills with attention to detail
- Effective written and verbal communication in English
- Ability to work effectively in a team environment
- Ability to represent the Agency as a professional
Your responsibilities will include (but are not limited to) :
Monitors daily attendance for all patients.Schedules / Coordinates patient care staffing according to Agency policyUpdates information daily utilizing HHA Exchange System regarding employee absentee status for no call / no show, cancellations, refusals, and employee illness.Communicates with patients and their families regarding all changes including NO SHOW's or Cancellations.Maintain patient confidentiality and privacy with dignity and respect while managing phone calls in a supportive, reassuring manner.Maintains pertinent information regarding incoming calls, availability, and comments and submits to the Director of Paraprofessional Services regarding patient issues and concerns in a timely manner.Schedules all necessary personnel and resolves all last-minute cancellations.Reviews and submits any issues to the proper departments (e.g. Human Resources, Payroll, Intake Department, etc.).Works in conjunction with other office staffProvides support and guidance to office staffResponsible for maintaining or growing caseloadAvailable for On-Call rotationPerforms other nursing activities as directed.Technical Requirements :
Main and Back up computerMinimum i5 processorMain and backup internetMinimum 25 MbpsNoise-canceling headsetWebcamBenefits
Paid PH holidays after 3 monthsAttendance incentives after 3 monthsReferral bonusesPerformance appraisalPrepaid health and wellness card after 6 months