Technical Product Customer Support (SaaS Platform)

We’re looking for a technically capable and customer-obsessed Chat Support Specialist to help users navigate our financial platform. In this role, you’ll respond to inquiries via Intercom, resolve issues using our internal tools, and deliver a support experience that’s fast, clear, and rooted in empathy.

If you’re comfortable supporting fintech products, love solving problems behind the scenes, and can communicate clearly and patiently in writing—this role is for you.

🎁 Perks & Benefits

• 💵 Paid in USD (bi-monthly payouts : 15th & 30th)
• 🏖️ Up to 14 days of Paid Time Off annually (starting Day 1)
• 📅 Observance of  Holidays  (based on your location)
• 🏡 100% remote – work from anywhere
• 🤖 Work with an innovative product at the intersection of fintech and automation
• 📈 Get hands-on experience with internal tools and customer workflows

🧩 What You’ll Be Doing

💬 Customer Support (Chat Only)

🛠️ Internal Tooling & Systems

✅ Who You Are

📩 How to Apply

Please submit :

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

🧠 If you enjoy solving real problems with clarity and care—and want to support a modern fintech platform making global payouts simpler—we’d love to hear from you.

📋  Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients :

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.