Customer Service Representative / Cebu / Voice Acc

(IT Park Cebu)

We are looking for Customer Service Representatives to support Block, Inc. In this role, you will handle customer inquiries, provide account support, and ensure an excellent customer experience through professionalism, empathy, and efficiency.

Job Requirements

Strong verbal and written communication skills to interact professionally with customers and colleagues.

At least HS (Old Curriculum) SHS Graduate, College undergrads are welcome to apply (with or without BPO Exp.)

Ability to manage multiple communication channels (voice, email, chat) and customers simultaneously.

Ability to learn and retain detailed knowledge of logistics services and products.

Ability to identify customer needs, research issues, and provide effective solutions.

Familiarity with relevant company systems and software for data entry and order management.

A positive, professional, and empathetic demeanor to ensure a high standard of customer satisfaction.

Basic understanding of logistics operations, including shipping and tracking procedures.