Customer Service Assistant (Online Interviews Only)

COMPANY PROFILE : This company helps customers and business to discover practical solutions to challenging supply chain and operational issues. They are operating in the industry for almost a decade now.

Position : Customer Service Assistant (Online Interviews Only)

Company Industry : Consultancy Firm

Work Location : Lapu Lapu, Cebu

Postal Code : 6015

Salary : Php30,000-Php50,000

Work Schedule : Nightshift Schedule

Work Set Up : Work Onsite

BENEFITS :

✨Government Mandated Benefits

✨HMO

✨Vacation Leave

✨Sick Leave

✨13th Month Pay

✨With Free Accommodation

JOB REQUIREMENTS :

✨ Open for Undergraduate candidate

✨ With at least 3 years’ experience in customer service in a BPO set up

✨ Willing to work fully onsite in Lapu Lapu Cebu

✨ Amenable to attend interviews

✨ Can start as soon as possible

JOB RESPONSIBILITIES :

✨ Utilize chat, email, and phone calls to handle incoming and outgoing customer communications.

✨ Professionally address consumer questions

✨ Determine the client's needs and offer timely, effective solutions.

Collaborate with internal teams and voice issues when needed.

✨ Assist in new team member onboarding and mentorship

✨ Stay informed about our company's policies, products, and services.

✨ When appropriate, recommend and upsell relevant products and services.

✨Other tasks may be assigned by immediate superior

RECRUITMENT PROCESS : (ONLINE)

✨Initial Interview

✨Assessment

✨Final Interview

✨Job Offer