Customer Service Assistant (Open for High School Graduate)

COMPANY PROFILE : A global company leading in providing integrated platforms and smart technology. The company offers instant access to accurate digital tools and product support. They are known for providing AI products for pioneer and thriving businesses.

Position : Customer Service Assistant (Open for High School Graduate)

Company Industry : IT Company

Work Location : Cebu City

Postal Code : 6000

Salary : Php20,000-Php25,000

Work Schedule : Flexible Working Schedule

Work Set Up : Work Onsite

BENEFITS :

✨Government Mandated Benefits

✨HMO

✨Vacation Leave

✨Sick Leave

✨13th Month Pay

JOB REQUIREMENTS :

✨ Open for High school diploma or equivalent education

✨ With at least 6 months – 2 years’ experience in customer service in a BPO set up is an advantage

✨ Willing to work fully onsite in IT Park Cebu

✨ Amenable to attend interviews

✨ Can start as soon as possible

JOB RESPONSIBILITIES :

✨ Manage all incoming and outgoing phone calls, emails, and chats with customers.

✨Professionally respond to inquiries from customers

✨Assess the demands of the client and provide prompt, efficient solutions.

✨Work along with internal teams and raise concerns when necessary.

✨Help with mentoring and onboarding new team members

✨Keep up with the policies, goods, and services of our organization.

✨Recommend and upsell pertinent goods and services when it is suitable.

✨Other tasks may be assigned by immediate superior

RECRUITMENT PROCESS : (ONLINE / FACE TO FACE)

✨Initial Interview (Online)

✨Assessment (Face to Face)

✨Final Interview (Face to Face)

✨Job Offer