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Japanese Help Desk

Dempsey Resource Management IncPhilippines, Philippines

16 days ago

Job description

The Help Desk Support role will be responsible for handling inquiries, troubleshooting issues, and proposing system improvements from customers and all employees who utilize our core and business systems.

We are seeking individuals who can contribute to improved system user satisfaction and ensure stable system operation.

Specific Responsibilities

System User Support (Tier 1 Support)
System Failure Analysis and Initial Response
Collaboration with Development Team
FAQ and User Guide Creation / Improvement
System Functionality and UX Improvement Proposals
Weekly Report Creation

Qualifications

1+ year of experience in IT help desk or system operations.

Basic IT knowledge (Web systems, networks, operating systems, databases, etc.).

Experience using Bug Tracking Systems (BTS) and document management systems.

Japanese language communication skills (customer support, internal collaboration).

English language communication skills (reading technical documentation, interacting with overseas development teams)

Preferred Skills

ITIL Foundation Certification

Knowledge of SQL

Programming experience (e.g., scripting languages)

LOCATION : Cebu City.

WORK SCHEDULE : Morning shift

SALARY RANGE : Negotiable