Customer Service Representative (CSR) - Work At Home

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience through various communication channels.

Key Responsibilities :

Respond promptly to customer inquiries via phone, email, chat, or in person

Handle customer complaints and provide appropriate solutions in a timely manner

Maintain a high level of professionalism and empathy when interacting with customer

Process orders, forms, applications, and requests accurately

Maintain detailed and accurate records of customer interactions

Follow up with customers to ensure their issues are resolved

Collaborate with other departments to resolve complex issues

Stay updated on products, services, policies, and procedures

Meet or exceed performance targets related to customer satisfaction, response times, and resolution rates

Qualifications :

High school diploma or equivalent; associate’s or bachelor’s degree is a plus

Proven experience in a customer service or support role preferred

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to multitask and work in a fast-paced environment

Proficiency with customer service software, CRMs, and Microsoft Office Suite

Willingness to work flexible shifts, including evenings, weekends, or holidays if required