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Customer Service Representative

Customer Service Representative

WordwallPH
30+ days ago
Salary
₱28,000.00 monthly
Job type
  • Quick Apply
Job description

We’re looking for an outstanding Customer Service Representative to join our growing team. Our product has 30 million teachers and student users. This job is a unique opportunity to make a big positive impact in the education field.

Your key responsibilities :

  • Assist customers in navigating the Wordwall website by responding promptly to customer inquiries and provide technical support through email
  • Effectively address billing and invoicing inquiries
  • Record and communicate customer feedback to drive continuous product improvement
  • Coordinate and deliver an individual project; recently we’ve had help centre maintenance, teacher training, school licence renewals and product testing.

Requirements

  • Passion for delivering exceptional customer service and problem-solving
  • Minimum of 3 years’ experience as an international-facing customer service agent
  • College / university degree
  • Excellent written and spoken English (C1 / C2 level)
  • Proven ability to work independently in a remote role
  • Strong attention to detail and organization
  • Proficient in IT office skills with the ability to troubleshoot simple IT problems
  • Reliable internet connection and a suitable home office environment
  • Willingness to work in shifting schedules, including some unsocial hours

    • Also desirable :

  • Supervisory or team leader experience in a customer service environment
  • Teaching experience
  • Has work experience in languages outside your native tongue

    • Benefits

  • PHP 28,000 / month
  • 30 days paid time off per year
  • Fully remote role #LI-Remote

    • Company profile

    Wordwall.net makes creating custom teaching materials easy. Teachers can simply enter the content appropriate for their class – keywords, multiple choice questions, images – to create engaging educational activities such as game-show quizzes, flash cards, crosswords, labelled diagrams and arcade games.

    We seek to disrupt the publisher-driven model of paid-for “professionally” made educational content by putting high-quality content creation in the hands of teachers, and making that teacher-made content freely accessible through our online community.

    We are a small team with big ambitions, who work remotely across the world. We’ve got a product that works, and we’re building for the long-term. We want people who want to stick around, grow with us, and help make games-based learning accessible to all.

    We value diversity within our team. We support flexible working arrangements.

    Real applicants only - please do not contact us if you represent an agency.