Customer Service Representative E-commerce / Non-Voice

Work Schedule : Monday to Friday, 8 : 00 AM – 5 : 00 PM EST

Client : Lacemade

Start Date : ASAP

About the Company

Lacemade is a global fashion brand known for elegant, feminine designs and high-quality craftsmanship. We take pride in providing exceptional customer experiences through our online store and international service team.

Job Summary

We’re looking for a Customer Service Representative to join our growing international team! You’ll be the voice of Lacemade — assisting customers via email and chat, ensuring their shopping experience is smooth, and helping us improve through valuable feedback.

What You’ll Do

Respond promptly to customer inquiries through email and live chat

Handle after-sales concerns and provide accurate product information

Work closely with our domestic customer service team to resolve issues efficiently

Collect and report customer feedback to enhance products and services

Continuously learn about our product lines to provide expert assistance

What We’re Looking For

• College graduate (any course)
• Excellent English communication skills (written & spoken)
• Minimum of 2 years experience in customer service (preferably e-commerce or after-sales)
• Strong problem-solving and multitasking skills
• Stable, reliable, and detail-oriented professional
• No gender preference — all qualified candidates are welcome!

Why Join Us

Be part of a global, creative, and supportive team

Work with an international fashion brand

Opportunities to grow and contribute to brand success