BPO French Representative

Role DescriptionDeliver high standard of customer service for customers. This would entail receiving calls from hotel customers and handling queries and service disservice customers. The process involves excellent communication skills in French and English along with ability to work on shifting schedules.EDUCATIONAL QUALIFICATIONSPreferably a graduate of any bachelor’s degree / 2yr. Vocational Graduate or at least finished 2 years in college, preferably with Travel related courses like Travel Management, Tourism, HRM, etc.At least High school degree or equivalent is required (Customer Care LOB)For Filipino citizens onlyRELEVANT EXPERIENCEWith 1 year BPO experience in Hotel / Tourism, Reservation / Sales - preferredAbove average spoken & written English communications skillComputer proficient and can navigate the computer with minimum-to-zero supervisionFUNCTIONAL COMPETENCIESAbility to learn and apply proceduresAdaptabilityCommunication / Customer ServiceStress ToleranceWork Commitment / MotivationProblem Solving AbilityAnalytical and Methodical AbilitiesWilling to work on site, on shifting schedules