Cashier

A cashier processes customer payments, handles money, scans items, and provides receipts using a cash register or point-of-sale (POS) system. Key duties include greeting customers, managing returns and exchanges, ensuring accurate pricing, maintaining a tidy work area, and performing basic store upkeep. A good cashier is efficient, accurate, a strong communicator, and can handle customer service needs while staying calm under pressure.

Core Responsibilities

Process transactions :

Scan items, calculate costs, and process cash, credit, and digital payments accurately.

Handle money :

Provide correct change, issue receipts, and count cash at the beginning and end of shifts.

Manage returns :

Process customer returns, exchanges, and refunds according to store policies.

Customer service :

Greet customers, answer product and policy questions, and resolve customer complaints or concerns.

Maintain the work area :

Keep the checkout area clean, organized, and stocked with necessary supplies.

Upselling :

Promote and sell additional products or store programs, such as loyalty cards.

Key Skills and Attributes

Accuracy and precision : Essential for handling financial transactions and managing inventory.

Customer service : Friendly, patient, and effective communication skills to interact with customers.

Speed : Ability to process transactions quickly and efficiently.

Integrity and trustworthiness : Responsible for managing money and representing the brand.

Adaptability : Ability to handle various payment methods, including cash, cards, and digital wallets.

Basic math skills : For calculating payments and making change.

What a Cashier Might Do

Bagging : Accurately and efficiently bag or wrap customer purchases.

Equipment maintenance : Report any issues with the cash register or POS system.

Inventory assistance : Help with stocking shelves and rotating merchandise.

Store promotions : Stay informed about current sales, promotions, and product information.

Age verification : Verify the age of customers buying age-restricted items like alcohol or tobacco.