Customer Service Representative

Job Title : Customer Service Representative Company : CSV Now Philippines Location : 15F 1Nito Tower Building, Cebu City, Cebu Job Type : Full-time | Onsite Work Schedule : Night Shift Company Overview :   CSV Now, a well-established talent acquisition partner for Silicon Valley startups, is expanding into the BPO industry to deliver tailored customer support solutions for small and medium-sized businesses.

This is a unique opportunity to thrive in a dynamic, growth-focused BPO environment , drive innovation, and build a rewarding career with CSV Now as we continue to grow our operations in the Philippines.

Role Overview : We're hiring for Customer Service Representatives to join our expanding Logistics Account team !

If you’re someone who thrives in a fast-paced environment and enjoys helping people, this role is for you.

You’ll be the first point of contact for customers, handling inbound calls and support tickets related to shipment tracking, delivery updates, and logistics inquiries .

This is more than just a job, it’s a chance to build your career , sharpen your communication skills, and grow with a company that values your potential.

What You’ll Be Doing : Serve as the main point of contact for customers, assisting with inquiries via calls and support tickets.

Maintain a positive, empathetic, and professional attitude in every customer interaction.

Use the company’s knowledge base and internal resources to provide accurate, timely responses to product or service-related questions.

Handle logistics-related concerns such as shipment tracking, delivery delays, lost packages, and order status updates .

Coordinate with the internal departments to ensure fast and efficient resolution of customer issues.

Log and document all customer interactions accurately in the CRM system to ensure traceability and follow-up.

Collaborate with team members and cross-functional departments to ensure smooth communication and service delivery.

Escalate unresolved, complex, or sensitive cases according to client-specific protocols and escalation procedures.

Who We’re Looking For : Open to no BPO experience Strong English communication skills , both written and verbal Excellent comprehension and active listening skills A quick learner with the ability to adapt to new tools, systems, and processes Experience in inbound support , ticketing systems , or logistics accounts is a plus    Work Schedule & Location : Onsite at 1Nito Tower, Cebu City Night shift , with openness to a shifting schedule Immediate availability preferred  Perks and Benefits : Enjoy a 13th-month salary 10% night differential HMO coverage starting after 90 days Full government-mandated benefits Exciting career growth opportunities in a pioneering account Positive, collaborative, and growth-driven work environment Powered by JazzHR