Guest Relations Executive - Concierge (Bgc, Taguig)

Meeting the Site Requirements

You are the face of the company!

You need to greet, welcome and direct the guests and employees who are coming in / out of the office building.

You are responsible in ensuring all the client needs will be met such as :

• Monitor and Update Conference / Meeting Room Booking and Reservations
• Collaborate with Workplace Specialty Spaces Team to ensure readiness of rooms prior to client arrival (eg.

food and beverage delivery, set-up, dedicated elevator, assistance, badges, etc.

• Facilitate printing and other clerical request
• Assist with GRA and Receptionist concerns
• Assist with Specialty Spaces POC's concerns and inquiries
• Manage on-the-day concerns (urgent booking request for MDs / clients, service order requests, dedicated manpower concerns)
• Handle guest complaints and concerns in an efficient and timely manner
• Notify company personnel of visitor arrivals and maintain telecommunications system

You need to ensure that all the Office Protocols will be followed by the guests upon arrival and when they are in the office premises.

You also need to ensure that all areas are cleaned and ready at anytime of events and guests to used.

You need to conduct a regular inspection of the CVC area to check if there Is any concerns that needs an immediate attention.

You are responsible to coordinate with respective department for any concerns found during your inspection such as Workplace, ISA etc.

• Promoting Best Practices

You will be helping the Soft Services Manager to create a Standard Operating Procedures (SOP) which also includes training and development to the team.

• Vendor Management

You also need to handle other CVC vendors and ensure they are delivering the services and orders on time.

• Communications

You will be getting all the concerns from the workplace, CVC guests, vendors and vice versa.

Your role is important as you need to be have strong mind to be able to hear all the issues and concerns received from the team, flexible for any help and action required, reliable in providing all the communications to the team and ensure you are giving the information to correct questions and right people.

• Reporting

Artifacts and Reports are essentials documents to show and prove to the client that the team are doing their work as what is being implemented.

You need to ensure and monitor the report submission on a timely manner.

You are also responsible of reporting and provide all the updates to the client for any requirements discussed on your regular meeting.

• Innovation

Do not stop searching and learn!

You need to help in introducing new ideas and innovation to the client.

There is no right or wrong, whether there is cost involved or its cost free, prepare your business plan and discuss to the team accordingly.

• Sound like you?

To apply, you need to be a

• Passion for service

Do you have a prior work or internship experience in office administration, facilities, property management, hotel, hospitality or other related fields?

Are you knowledgeable in various property systems?

Are you flexible, proactive and organized?

You are what we're looking for!

• Team player

JLL's unmatched excellence is only made possible by team work—a core value we want you to possess.

As the facilities coordinator, we expect you to support the team and work well with others toward achieving targets.

Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures.

Ensuring that the team practices our 'I am JLL' core behaviours is also under your mandate.

• Client focused enthusiast

It is important that you can easily interact with the general client staff and vendors to deliver efficient services.

We'll also count on you to address conflicts and conflicting priorities effectively.

Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally.

• What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

• Job Types
• Full-time, Permanent
• Salary
• Php19,000.00 - Php21,000.00 per month
• Benefits
• Additional leave
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise

Schedule :

• 10 hour shift
• Day shift
• Monday to Friday

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Experience
• Hotel, Hospitality Management or Concierge : 1 year (required)