Team Leader North America Operations

Job Title : Team Lead – NA Operations (Philippines)

Location : Baguio, Philippines (Onsite)

About the Role :

We are looking for a highly motivated and experienced Team Lead to join our growing North America team in the Philippines. This role requires a strong leader with excellent people management skills and a solid technical foundation. The Team Lead will oversee day-to-day operations, drive team performance, support client deliverables, and collaborate with cross-functional teams across time zones.

Responsibilities :

• Lead, mentor, and manage a team of professionals supporting the NA region.
• Monitor daily operations and ensure timely delivery of client and internal deliverables.
• Provide hands-on support for escalated technical issues and act as a liaison with engineering or product teams when necessary.
• Drive performance metrics (SLAs, KPIs) and ensure high-quality service delivery.
• Coordinate with global teams to ensure alignment across regions.
• Identify training needs and foster a culture of continuous learning and improvement.
• Manage scheduling, shift planning, and workforce capacity based on business demands.
• Contribute to process optimization and documentation of best practices.
• Assist in hiring, onboarding, and performance evaluations for the team.

Qualifications :

Preferred Skills :

Why Join Us :