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Cantonese Technical Support Specialist (Php 80,000-Php 10,000)J-K Network • Taguig City
Cantonese Technical Support Specialist (Php 80,000-Php 10,000)

Cantonese Technical Support Specialist (Php 80,000-Php 10,000)

J-K Network • Taguig City
30+ days ago
Job description
BENEFITS : Leave Credits
13th-month pay
Government Mandated Benefits
Medical
Miscellaneous Allowance, Loans, Dental Sports (e.g. Gym)
Performance Bonus
Free meals and Snacks
Monthly Gatherings and Outings.
Free Processing of Working Visa JOB DETAILS : Company Profile: The company is one of the world’s leading management consulting, technology services, and outsourcing organizations in the Philippines. This consulting company is known to provide customer service to companies around the world

Position: Cantonese Technical Support Specialist
Type of Job: Technical Support
Salary: Negotiable
Location: Taguig City, Quezon City, Mandaluyong (Depends on the company)
Schedule: Dayshift | Should be open for Shifting Schedule as well if needed
Industry: Global Contact Center | BPO Company

Responsibilities:
Provides the first line of support and resolves simple to complex technical and non-technical issues reported by users or systems
Write technical support emails in response to developers’ questions about how to develop applications for smart devices.
Some of these questions will be about the basic procedures, some will be more technical about interacting with our API.
Escalate developer queries to the next level of support.

Requirements:
Bachelor's degree in computer science, information systems, or equivalent
Fluent in English and Cantonese
Very strong, effective written and oral communication skills
Minimum of 2-3 years experience in tech support, support engineering, or developer support role preferred
Knowledge of Android OS and Mac OS is a plus
Hands-on development skills with JavaScript, JSON, Nodejs experience are a must
Great attention to detail
Excellent soft skills and customer service skills
A team player with a positive attitude and people skills
Must be able to context-switch and manage multiple partners in parallel across various implementation stages
Experience in analyses, troubleshooting, problem-solving, and project management
Good command of basic internet and database technologies

Recruitment Process:
Initial Interview (Phone Interview)
Language Assessment
Hiring Manager Interview
Job Offer

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Cantonese Technical Support Specialist (Php 80,000-Php 10,000) • Taguig City

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