Talent.com
RELX
Research ExpertRELX • Manila
Research Expert

Research Expert

RELX • Manila
30+ days ago
Job description

The Research Expert provides new and existing customers with the best possible service in relation to creating searches, alerts/tracks, service requests, document delivery and product usability including ticket escalations. You are expected to provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships.

Accountabilities:

  • Assisting customers telephonically or non-telephonically with service and support issues.

  • Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products

  • Recommend products or features that may benefit the customer.

  • Escalate any system issues after thorough troubleshooting

  • Has no supervisory responsibilities

Qualifications:

  • Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)

  • Minimum of 2 years BPO experience (Technical, Sales, Finance, or Legal background is a plus)

  • Excellent verbal and written communication skills

  • Strong interpersonal skills and can easily build and sustain trust-based relationships with all levels of the organization

  • Strong analytical, quantitative and deductive reasoning skills

  • Ability to think critically; looks beyond symptoms to identify causes of problems and potential trends

  • Ability to work with leadership teams

  • Flexible with schedule

  • Highly Collaborative

  • Passionate – Driven and committed to exceed goals, with energy that inspires others

  • Curious – Have a passion for continuous learning and improvement

  • Accountable – Get things done, takes ownership and committed to make things happen

  • Team player – Think and act for the greater good and accept collective responsibility

  • Courageous – Does the right thing, in the right way for the right reasons

  • Customer-centric – Understands the value for customers and have customer experience at the heart of what he/she does

  • Focused – ability to keep going in the face of adversity

  • Adaptable and can quickly change course when required

  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 months

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams .

Please read our .

Create a job alert for this search

Research Expert • Manila

Similar jobs

AI Researcher (Remote)

DB Results Philippinestaguig city, national capital region, ph

We’re looking for an AI Researcher who can build real-world AI solutions—not just research.This role is for someone who can translate business problems into AI-driven use cases and deliver scalable... Show more

 • Promoted

Research And Development Specialist

Ritual Matcha Co.national capital region, ph

Japanese matcha to everyday rituals.We work closely with 300+ wholesale clients (e.Japan to the cups of consumers.We also provide tailored white labeling solutions for matcha brands looking to diff... Show more

 • Promoted

Market Research Executive

RONIN Internationalnational capital region, ph

This role acts as the main point of contact between clients and internal teams, ensuring projects are delivered on time, on budget, and beyond expectations.Manage market research projects from kick... Show more

 • Promoted

Manager, AI Research & Development

Mayanational capital region, ph

We are building the next generation of AI at Maya, and we are looking for a leader to own that mission.Manager, AI Research & Development.AI R&D Pillar—the group responsible for turning frontier AI... Show more

 • Promoted

Senior Product Development & Research Specialist

Land Bank of the Philippines (Official)national capital region, ph

Bachelor’s degree, preferably in business-related course.Preferably with Graduate Studies.Supervisory Skills Development I and II.Finance Market Analysis and Forecasting.Asset and Liability Managem... Show more

 • Promoted

Research Executive

Kantarnational capital region, ph

Kantar is the world’s leading data, insights and consulting company.We understand more about how people think, feel, shop, share, vote and view than anyone else.Combining our expertise in human und... Show more

 • Promoted

Research Analyst - APAC (Mandarin Speaker)

IDRTaguig City, Metro Manila, Philippines
Quick Apply

Founded in 2020, IDR is a global expert network delivering fast, reliable, and cost-effective insights through a vetted pool of experts.With 250+ employees across 8 global offices, IDR operates 24/... Show more

Junior Researcher

DigiPlus Interactive Corpnational capital region, ph

We’re looking for a data-driven Junior Researcher with a background in market research, tech, or e-commerce industries.If you have an interest in gaming/betting and thrive in cross-cultural environ... Show more

 • Promoted

Recruiter Assistant / Candidate Researcher (US Client)

SYSGEN RPOnational capital region, ph

Recruiter Assistant / Candidate Researcher.Engineering & Technical Talent Acquisition Support.We are seeking a motivated and detail-oriented Recruiter Assistant / Candidate Researcher to support ou... Show more

 • Promoted

Market Research Compliance Specialist

RONIN Internationalnational capital region, ph

Job Title: Market Research Compliance Executive.Department/Location: Compliance / Manila.Reporting to: Group Compliance Director.Salary: PHP 35,000 to 40,000 / month.Working hours: 1pm to 10pm PHT.... Show more

 • Promoted

User Research & Insights Lead

Mayanational capital region, ph

Maya’s existing and potential customers and how they use our products.This person also knows how to make use of user research to inspire and shape company-wide strategy for product development.In t... Show more

 • Promoted

Strategic Research Officer

Chinabank PHnational capital region, ph

You translate complex market, financial, and performance data into clear recommendations, working closely with senior leaders and cross‑functional teams to drive strategic initiatives and long‑term... Show more

 • Promoted

Product Research & Sourcing Specialist (Remote)

Orca Brandsmakati city, national capital region, ph

At Orca Brands, we specialize in creating high-performance beauty and wellness tools designed to make a real impact.From advanced skincare to haircare technology, our products are backed by science... Show more

 • Promoted

Research Manager (Market Research)

Kantarnational capital region, ph

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.To start a career that is out of the ordinary, please apply.Our Insights ... Show more

 • Promoted

Market Research Associate

Straivenational capital region, ph

We are hiring a Researcher to join our team supporting the Client—a leading provider of research focused on digital transformation.In this role, you will curate and analyze information to support o... Show more

 • Promoted

Insights Analyst, Research Analytics

Concentrixnational capital region, ph

The Concentrix Data and Analytics team specializes in providing businesses with critical answers to guide their path.Using a variety of data collection methodologies underpinned by the latest data ... Show more

 • Promoted

Research Officer (Economist)

Metrobanknational capital region, ph

Be #InGoodHands with Metrobank.Here at Metrobank, we don't simply hire employees—we hone future leaders.We provide opportunities that enhance your skills and unlock your talents, helping you evolve... Show more

 • Promoted

Associate Research Director

Kantarnational capital region, ph

Our insights colleagues are experts in human understanding.With expertise covering brand, innovation, creative, media, commerce and customer experience, they help clients define what brands should ... Show more

 • Promoted

Research Analyst - US (PH)

IDRTaguig City, Metro Manila, Philippines
Quick Apply

IDR is a tech-enabled platform with a network of 500,000+ industry leaders across multiple verticals and geographies.We connect consulting firms, life sciences companies, financial institutions, an... Show more

Survey/Market Research Analyst

PerformacentricManila, Metro Manila, Philippines
Quick Apply

About the job Survey/Market Research Analyst.Performacentric is an AI software and advisory company that helps small and mid-market companies improve profitability, visibility, efficiency, employee... Show more