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Technical Support Representative
OnseSource GlobalDavao City, Davao del Sur, PH30+ days ago
Job descriptionActively listen to users, identify root causes, and offer clear, specific solutions. Communicate technical information in a simple, easy-to-understand way across different Use internal resources and documentation effectively for troubleshooting and user Think critically and creatively when standard fixes don’t resolve the issue; escalate when Accurately document all interactions, troubleshooting steps, and outcomes, especially Stay current with updates, tools, and support procedures to ensure efficient and modern Collaborate with cross-functional teams to resolve technical issues and improve the end- Minimum 3 years of technical support experience. Strong technical troubleshooting skills with experience resolving complex application or Excellent communication skills—clear, direct, and user-friendly. High attention to detail and accuracy, especially in documentation and working with Fast learner with a proactive attitude toward continuous improvement and technology Ability to work both independently and within a team environment. Familiarity with fintech platforms or enterprise support environments. Experience with ticketing systems.
Key Responsibilities :
- Provide onsite technical support for software, hardware, and basic networking issues
within a fintech environment.
channels (call, chat, email).
guidance.
needed.
when working on system transactions or account-related activities.
tech service delivery.
user experience.
Qualifications :
user-facing technical issues across various tools and platforms.
financial tech systems.
updates.
Preferred (Not Required) :
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Technical Support Representative • Davao City, Davao del Sur, PH
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